How do reservation holders configure and then confirm their order?
When you place a reservation for an R1T or R1S, the next step to look forward to is being invited to configure. Invitations to configure are based on order date, delivery address, model selection and other factors – these invitations cannot be requested.
Once invited, reservation holders will notice that their configurator only allows them to select options expected to deliver in the next 1-4 months. This helps our customers better plan for their purchase by configuring vehicles being built in the near term. It also allows us to offer more accurate delivery window estimates in your Account Page.
What happens once I'm invited to configure?
You’ll configure your preferred vehicle and then confirm your order. It’s important to note that once you confirm your order, you can no longer make updates to your configuration or delivery address.
In the United States, this is the point that your deposit becomes non-refundable.
What if I want options that aren’t selectable?
You may notice that certain options are not selectable (because they won’t be delivering to reservation holders in the next 1-4 months). If you’d prefer to wait until an option becomes available, be aware that pricing and option availability remain subject to change until you confirm your order. Once you confirm, your order is price protected.
What does it mean to be price protected?
Upon order confirmation, your pricing for available factory options will not change in the future so long as you do not change any order details (including your delivery address). Price protection does not guarantee option availability. The pricing reflected in your order does not include taxes and fees paid to third parties or other costs for products and services you may add to your final purchase, and those amounts are not price protected.
What if I want to reconfigure or change my delivery address after confirming my order?
These changes require cancelling your order, and you will relinquish any pricing commitments and estimated delivery windows you’ve received. We strongly recommend solidifying your order details prior to confirming.
When will I receive a delivery window estimate?
We share delivery window estimates in customer Account Pages every three months. Your window will be set to “Processing estimate” until the next scheduled refresh.
When do I get a Rivian Guide?
After confirming your order, you’ll receive an email introduction to your Rivian Guide.