Why did Rivian change the design of Ocean Coast?
In response to supply chain challenges associated with sourcing light ash wood, we decided to replace the light wood accents of Ocean Coast with dark stained ash wood accents. We’re excited by the new design and how the new dark wood accents contrast with the lighter materials throughout the cabin.
Importantly, this change allows us to begin making Ocean Coast deliveries.
And for any customers that prefer lighter accents throughout the cabin, we’ll be introducing an additional Ocean Coast design for our Adventure Package in configurator later this year, with deliveries for this additional option starting in early 2023.
If I signed a binding order agreement but want to cancel my order because of this update, will I receive a full refund?
Through September 16, any Ocean Coast customer who would like to cancel their order and receive a full refund may do so. Because we no longer plan to produce the vehicle you had configured when signing the binding order agreement, we will agree to terminate that agreement and refund your full deposit amount. Your binding order agreement cannot be reinstated.
Please contact the Customer Engagement Center if you’d like to pursue this option.
If I cancelled my order because of this update but would like to reinstate it, can I restore my preorder?
Through September 16, any Ocean Coast customer who cancels and then decides to return to Rivian will be able to reinstate their preorder. This means both the preorder date and pricing associated with your canceled preorder will be honored upon reinstatement.
If you’d like to reinstate your preorder and meet the requirements above, please place a new reservation and then contact the Customer Engagement Center.