Why did I receive a 12-volt battery notification?
You received a 12 V battery notification because your vehicle has detected that the health of your 12 V battery voltage is low and may require replacement.
What should I do if I receive this warning in my mobile app or in the vehicle?
Please contact our Service Operations Center as soon as possible at 1-855-RIVIAN-5 / 1-855-748-4265 to schedule a service appointment.
Frequently Asked Questions
Is the vehicle still safe to drive?
Yes, the vehicle will not shut off unexpectedly while driving. However, there is a risk that the 12 V battery could lose charge while parked, potentially leading to complete loss of functionality of the vehicle, including loss of access and propulsion.
Will this notification impact the range on my vehicle?
You can expect increased range loss until your 12 V battery is replaced. Try to stay plugged in when parked to keep your vehicle drivable.Will the vehicle stop operating as a result of the 12 V battery alert?
No, both high and low voltage systems will remain on, but this will increase high voltage battery consumption, leading to faster range loss while idle. Keep the vehicle charged.
How long do I have after receiving the notification before the battery needs to be replaced?
It varies based on the battery's condition and usage. In some cases, the battery may require replacement within hours of receiving the notification.
How can I prevent the 12 V battery from losing charge?
Keep the vehicle plugged in when not in use. The high voltage battery will support the 12 V system, but the vehicle will not enter sleep mode.
What happens if the battery loses charge?
If the 12 V battery loses charge, you will be unable to access or drive the vehicle.
Can I replace the 12 V battery myself?
It is not recommended to replace the battery without using a Rivian certified technician.
Can I jump-start and recharge the battery using the connections near the trailer hitch?
These connections can be used to power the vehicle to unlock doors and access the frunk, but they cannot be used for jump-starting or recharging the 12 V battery.
Learn more in your vehicle's Owner's Guide.Should I perform a software or vehicle reset on the vehicle?
We recommend against performing resets of the vehicle. The 12 V battery needs replacement, and a reset could delay diagnostics or result in an inaccurate diagnosis.
What if I cannot access the vehicle but need to retrieve something from inside?
Connections near the trailer hitch can be used to power the vehicle to unlock doors and access the frunk.
Learn more in your vehicle's Owner's Guide.What should I do if the next available appointment is too far out?
12 V battery replacements are considered urgent. Please contact our Service Operations Center at 1-855-RIVIAN-5 / 1-855-748-4265 to explore other expedited appointment options.
Is the 12 V battery replacement covered under my warranty?
The original equipment 12 V batteries that come with your Rivian are covered by a 3-year or 36,000-mile (whichever occurs first) limited warranty. Defective batteries will be replaced at no cost during this warranty period.
12 V batteries may be damaged or drained if the vehicle is left unplugged for an extended time. 12 V batteries damaged or drained due to such improper maintenance are not covered under warranty.
Learn more in the New Vehicle Limited Warranty.
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