Service

Simplifying vehicle care.

Rivian Remote Care

Vehicle care made easy.

Using a suite of sensors and our diagnostics platform, we’re able to proactively identify and resolve many issues without your Rivian ever leaving your sight.

Rivian Service Platform

Your vehicle, app and the Rivian Service Team — all connected through the Rivian Cloud — work together seamlessly. We designed the entire experience to be simple and easy.

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The Rivian Service Team is always here

Over-the-air updates

Your Rivian is connected.

Our connected vehicle platform allows us to send software updates remotely, continually adding features and enhancing how your vehicle performs.

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Updates you can expect over the air

Rivian Mobile Service

Rivian Technicians come to you.

Our Mobile Service vans are staffed with Rivian Technicians who can perform the majority of service needs right at your home or work, even if you're not there. If more extensive care is required, we’ll pick up your vehicle, take it to a Rivian service location and return it to you, all with a flexible transportation program.

Rivian Service Centers

Here when you need us.

We’re expanding our service center footprint across the US and Canada. And with mobile service, help is never far away.

Warranty

Adventure confidently.

Rivians are built to last. We developed our warranties to keep you covered for years to come.

Coverage Highlights*

Comprehensive
4 year or 80,000km
Battery
8 year or 240,000km
Drivetrain
8 year or 240,000km
Corrosion
8 year

*Warranty coverage will vary depending on the vehicle’s battery pack and drivetrain. The coverage shown here represents 2025 Max and Large battery pack. A full list of warranty coverage can be found in the New Vehicle Warranty Guide.

Frequently Asked Questions

What services can be done with Mobile Service?

How do I service my vehicle if I do not live near a Rivian Service Center?

Can I take my Rivian vehicle to a third party repair shop?

While possible, we recommend scheduling repairs with Rivian Service Centers or Rivian Mobile Service to avoid warranty issues.

For additional coverage, we have also established a network of Rivian-Certified Collision Centers to handle bodywork and collision repairs.

While possible, we recommend scheduling repairs with Rivian Service Centers or Rivian Mobile Service to avoid warranty issues.

For additional coverage, we have also established a network of Rivian-Certified Collision Centers to handle bodywork and collision repairs.

If a customer's prefers to take their vehicle to a third party shop for a non-warranty repair, the shop will need to contact Rivian at aftersalessupport@rivian.com to request access to the Third Party Partner Portal for Parts Ordering and Repair Instructions. The access granted will give them access to the unrestricted catalog only. The third party shop will need to follow these steps:

The third party shop should send a request to aftersalessupport@rivian.com with the model of vehicle they're servicing.
Rivian Aftersales Support Team will then send the third party shop a Business Account Set-Up form and a Digital Access Agreement which the third party shop will need to complete, sign and send back.
Once the Business Account Set-Up form and the Digital Access Agreement are received, Rivian Aftersales Support Team will set-up an account and grant the shop credentials.

This process can take 5-10 business days to complete.

What is servicing an Electric Adventure Vehicle like?

How can I schedule a service appointment?

Where are Rivian Service Centers located in the United States?

Rivian is building out a network of Service Centers to support all Rivian owners. Currently, visits to our Service Centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.

Find a Service Center near you.

Service Centers in the United States are located:

Arizona

Phoenix Service Center 1075 East Salter Drive, Phoenix, AZ, 85024

California

Costa Mesa Service Center

261 Briggs Avenue, Costa Mesa, CA 92626

Eastvale Service Center

14940 Limonite Avenue, Eastvale, CA 92880

El Segundo Service Center

401 Coral Circle, El Segundo, CA 90245

San Diego Service Center