Service
Simplifying vehicle care.
Rivian Remote Care
Vehicle care made easy.
Using a suite of sensors and our diagnostics platform, we’re able to proactively identify and resolve many issues without your Rivian ever leaving your sight.
Rivian Service Platform
Your vehicle, app and the Rivian Service Team — all connected through the Rivian Cloud — work together seamlessly. We designed the entire experience to be simple and easy.
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1. Request
You can request service 24/7 directly through the Rivian app or by calling Rivian Service Support. From there we’ll create the optimal repair plan.
2. Plan
We’ll review the repair plan with you and schedule a time that’s convenient for service. You can then review and approve the plan in the app.
3. Visit
Either a Rivian Technician will come to you or we’ll have you drop your vehicle off at a service location. You can check the status of the work with the app.
Software updates
Your Rivian is connected.
Our connected vehicle platform allows you to get software updates remotely, continually adding features and enhancing how your vehicle performs.
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Rivian Mobile Service
Rivian Technicians come to you.
Our fleet of Mobile Service vehicles — staffed with Rivian Technicians — can perform the majority of service needs right at your home, even if you're not there. If more extensive care is required, we make it easy for you to drop your vehicle off at a nearby service location.
Rivian Service Centers
Here when you need us.
We’re expanding our service center footprint across the US and Canada. And with mobile service, help is never far away.
- Open (by appointment)
- In the works
Warranty
Adventure confidently.
Rivians are built to last. We developed our warranties to keep you covered for years to come.
Coverage Highlights
Comprehensive
5yr or 60,000mi
Battery
8yr or 175,000mi
Drivetrain
8yr or 175,000mi
Corrosion
8yr with unlimited miles
Warranties are based on whichever comes first. A full list of warranty coverage will be located in the Warranty Guide prior to production vehicles being available for purchase.