Service

Simplifying vehicle care.

Rivian Remote Care

Vehicle care made easy.

Using a suite of sensors and our diagnostics platform, we’re able to proactively identify and resolve many issues without your Rivian ever leaving your sight.

Rivian Service Platform

Your vehicle, app and the Rivian Service Team — all connected through the Rivian Cloud — work together seamlessly. We designed the entire experience to be simple and easy.

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How to get service

iPhone screenshot demonstrating service request

1. Request

You can request service 24/7 directly through the Rivian app or by calling Rivian Service Support. From there we’ll create the optimal repair plan.

iPhone screenshot demonstrating service planning

2. Plan

We’ll review the repair plan with you and schedule a time that’s convenient for service. You can then review and approve the plan in the app.

iPhone screenshot demonstrating service visit

3. Visit

Either a Rivian Technician will come to you or we’ll have you drop your vehicle off at a service location. You can check the status of the work with the app.

Software updates

Your Rivian is connected.

Our connected vehicle platform allows you to get software updates remotely, continually adding features and enhancing how your vehicle performs.

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What to expect from software updates

Rivian Mobile Service

Rivian Technicians come to you.

Our fleet of Mobile Service vehicles — staffed with Rivian Technicians — can perform the majority of service needs right at your home, even if you're not there. If more extensive care is required, we make it easy for you to drop your vehicle off at a nearby service location.

Rivian Service Centers

Here when you need us.

We’re expanding our service center footprint across the US and Canada. And with mobile service, help is never far away.

Warranty

Adventure confidently.

Rivians are built to last. We developed our warranties to keep you covered for years to come.

Coverage Highlights*

Comprehensive
4 year or 50,000mi
Battery
8 year or 150,000mi
Drivetrain
8 year or 150,000mi
Corrosion
8 year

*Warranty coverage will vary depending on the vehicle’s battery pack and drivetrain. The coverage shown here represents 2025 Max and Large battery pack. A full list of warranty coverage can be found in the New Vehicle Warranty Guide.

Frequently Asked Questions

What services can be done with Mobile Service?

How do I service my vehicle if I do not live near a Rivian Service Center?

Can I take my Rivian vehicle to a third party repair shop?

While possible, we recommend scheduling repairs with Rivian Service Centers or Rivian Mobile Service to avoid warranty issues.

For additional coverage, we have also established a network of Rivian-Certified Collision Centers to handle bodywork and collision repairs.

While possible, we recommend scheduling repairs with Rivian Service Centers or Rivian Mobile Service to avoid warranty issues.

For additional coverage, we have also established a network of Rivian-Certified Collision Centers to handle bodywork and collision repairs.

If a customer's prefers to take their vehicle to a third party shop for a non-warranty repair, the shop will need to contact Rivian at aftersalessupport@rivian.com to request access to the Third Party Partner Portal for Parts Ordering and Repair Instructions. The access granted will give them access to the unrestricted catalog only. The third party shop will need to follow these steps:

The third party shop should send a request to aftersalessupport@rivian.com with the model of vehicle they're servicing.
Rivian Aftersales Support Team will then send the third party shop a Business Account Set-Up form and a Digital Access Agreement which the third party shop will need to complete, sign and send back.
Once the Business Account Set-Up form and the Digital Access Agreement are received, Rivian Aftersales Support Team will set-up an account and grant the shop credentials.

This process can take 5-10 business days to complete.

How can I schedule a service appointment?

Where are Rivian Service Centers located in the United States?

Rivian is building out a network of Service Centers to support all Rivian owners. Currently, visits to our Service Centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.

Find a Service Center near you.

Service Centers in the United States are located:

Arizona

Phoenix Service Center
1075 East Salter Drive, Phoenix, AZ, 85024

California

Costa Mesa Service Center
261 Briggs Avenue, Costa Mesa, CA 92626

Eastvale Service Center
14940 Limonite Avenue, Eastvale, CA 92880

El Segundo Service Center
401 Coral Circle, El Segundo, CA 90245

Lake Forest Service Center
26845 Vista Terrace, Lake Forest, CA 92630

San Diego Service Center
9530 Cabot Drive, San Diego, CA 92126

San Jose Service Center
660 N King Rd, San Jose, CA 95133

South San Francisco Service Center
206 Utah Avenue, South San Francisco, CA 94080

West Sacramento Service Center
1050 Triangle Court, West Sacramento, CA 95605