Our award-winning ownership experience is designed to be seamless and intuitive, with benefits focused on the values we share.
R1T ranked Best Ownership Experience among Premium Battery Electric Vehicles by J.D. Power.*
Purchasing
Car buying made simple.
We can bring a vehicle to your home so you can experience it and take a demo drive. When you're ready to order, you can configure your vehicle and complete your transaction entirely online. We'll then deliver your new Rivian right to your home. Your dedicated Guide will be there for any questions you have through every step of the process. And a 7-day, 1600-kilometre return policy¹ means we're happy only if you're happy.
Charging
At home, on the road and way out there.
The Rivian Adventure Network will let you easily explore with more than 3500 DC fast chargers at approximately 600 sites planned in the US and Canada through 2023 — and a lot more to come. During that time, we’re also installing 10,000 Rivian Waypoint Chargers so you can top off at restaurants, hotels, shops and parks. At home, the Rivian Wall Charger makes sure you're charged every morning. With our Portable Charger, you can always plug in. Rivian Membership includes charging on any Rivian Adventure Network charger or Waypoint Chargers.
Rivian Insurance
Because adventures happen.
We deliver comprehensive coverage for your Electric Adventure Vehicle — including off-roading and Rivian accessories — and can also protect your home, boat and other vehicles. The entire process is managed through a single, seamless Rivian experience.
Service
Putting our owners at the centre.
Rivian Service is our proactive and personal approach to vehicle care. Through our remote diagnostics platform, our fleet of Mobile Service vans staffed with Rivian Technicians, our network of service locations and our flexible transportation program, we are focused on making sure vehicle care requires very little from you. Rivian Membership also allows you access to our off-Roadside Assistance for peace of mind when you’re well off the beaten path.
Disclaimers:
1. Rivian Return Policy eligibility requirements: 1) Vehicle without modifications or damage and in the condition you received it, normal wear and tear excepted; 2) Odometer reads less than 1600 kilometres when returned to Rivian; 3) Vehicle is accident free; 4) New Vehicle Limited Warranty is not void or voidable; 5) Vehicle must be in the legal and physical possession of the original purchaser; and 6) Any loss of foregone government incentives for a new vehicle purchase may offset the repurchase price.