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Frequently Asked Questions
Rivian customers have the right to protect themselves from potential misuse of remote vehicle technology in situations of domestic violence by revoking remote vehicle access from their abusers. Once remote vehicle access has been disabled, revoked individuals will no longer be associated with the Rivian vehicle, their phone will no longer function as a key and they will lose the ability to view or interact with the vehicle in the Rivian app. This process can only be executed pursuant to applicable state law or valid legal order.
If your Rivian account email is the primary one associated with your vehicle, follow the Primary Owner process to revoke access. All others should follow the Invited Driver process.
Primary Owner
As the primary owner of a Rivian, you can revoke Rivian app access at any time from anyone you’ve previously invited to use your vehicle, listed in the Drivers and keys section of the Rivian app. Select the driver’s name and tap Revoke access to remove them.
Invited Driver
If you are the victim of domestic violence and need to revoke remote vehicle access from the Primary Owner, submit a support inquiry. See below for the documentation you need to submit with your request.
A member of our Customer Support team will contact you within two business days of submission to confirm vehicle access has been revoked from the Primary Owner, or to request additional information.
Note: this reassigns digital ownership of the vehicle, but does not impact legal ownership.
Required support documents for your request include:
A document that includes your vehicle’s VIN (registration, proof of insurance, etc.)
Proof of legal right to possession through one of the following documents:
Vehicle title
Vehicle title + lease agreement in requester’s name
A court order awarding sole possession or ownership of a vehicle to the requester
Proof of marriage of the requester and vehicle owner at the time the vehicle was bought or leased
A written attestation that the requester has been a victim of domestic violence
The best way to familiarize yourself with R1T and R1S is to book a demo drive at one of our spaces or service centers. During your drive appointment, you’ll have the opportunity to experience the vehicle's performance, capabilities and features — including materials and in-vehicle navigation, on a set route.
In the interest of everyone's safety:
You must be 21 or older to drive a vehicle.
You're required to sign a general liability waiver on-site before driving a vehicle.
Any guest under the age of 8 must be secured in a car seat that must be installed by the guest driving the vehicle. Specifics are subject to local jurisdiction.
We also have display vehicles with additional configurations and accessories, and Rivian team members will be available to help answer your questions about charging, storage and more — before or after your drive appointment.
Connect+ brings media, connectivity and live security to your Rivian with features like:
In-vehicle hotspot
Satellite Images
Alexa Connected commands
Priority software updates
Data to access music streaming apps like Apple Music, Audible, Spotify, Tidal and TuneIn
Gear Guard Live Cam
Google Cast and YouTube
The 60-day trial of Connect+ for all existing Rivian owners will begin August 13, 2024. For anyone who takes delivery after that date, your trial will begin on the date of your delivery.
Connect+ will cost $14.99 per month ($19.99 CAD) or $149.99 per year ($199.99 CAD). You'll be notified towards the end of your trial and be able to sign up via the Rivian app, in-vehicle infotainment, and your Account Page.
Note: all Rivian vehicles continue to come with standard connectivity features such as:
Regular over-the-air software updates
Live navigation
Remote vehicle commands
Phone as a key
Alexa Basic (for vehicle commands)
Tethering (connecting the vehicle to an external Wi-Fi network or phone hotspot)
United States
You may be eligible for federal, state or local incentives subject to applicable incentive terms and conditions.*
Federal Incentives
Consumer Clean Vehicle Credits
The United States offers a clean vehicle tax credit for qualifying taxpayers who took delivery of eligible new Rivian vehicles between January 1, 2023 and December 31, 2024. Vehicles delivered after December 31, 2024 are not eligible.
Select configurations priced under $80,000 that were delivered from January 1, 2023 - December 31, 2024 were eligible. You should speak with a tax professional to best understand your situation.
Learn more about the IRS qualifications for consumer clean vehicle credits.
Commercial Clean Vehicle Credits
The United States offers a clean vehicle tax credit of up to $7,500 for eligible businesses and tax-exempt organizations that purchase qualifying electric vehicles with a gross vehicle weight rating (GVWR) of 14,000 pounds or less.
R1S and R1T meet the necessary qualifications and have a GVWR under 14,000 pounds.
You should speak with a tax professional to best understand your situation. Learn more about the IRS qualifications for commercial clean vehicle credits.
Section 179 Deductions
R1S and R1T both meet the necessary requirements for the Section 179 tax deduction. Taxpayers can claim a deduction of up to $30,500 for the business use of a Rivian vehicle for the tax year in which the vehicle is purchased/placed in service. To qualify, the vehicle must be used for business purposes more than 50% of the time.
Certain exclusions and limitations apply. You should speak with a tax professional to best understand how Section 179 deductions may apply to you. Rivian does not provide tax advice and the above is for informational purposes only. Learn more about Section 179 deductions.
State and County Incentives
Alaska
Alaska Power & Telephone AMP UP offers an electric vehicle incentive.
Arizona
Arizona offers HOV Lane access for Alternative Fuel Vehicle license plates.
California
California, Bay Area Air Quality Management District's Clean Cars for All offers a vehicle buy-back program which may help participants offset the purchase price of a new electric vehicle.
California Bureau of Automotive Repair offers a vehicle retirement incentive for retiring an operational vehicle which may help participants offset the purchase price of a new electric vehicle.
California offers HOV Lane access, issued with the California DMV.
Clean Air Vehicle Discount offered on the I-10 and I-110 Metro Express Lanes.
Central Cost Community Energy (CCCE) offers rebates of up to $3,000 to customers for the purchase of a new or used EV.
Plumas-Sierra Rural Electric Cooperative offers an electric vehicle rebate.
Silicon Valley Clean Energy offers an EV Rebate for the purchase or lease of a new or pre-owned EV for qualified customers.
Colorado
Colorado Zero Emission Vehicle Tax Credits offers a vehicle tax credit for electric vehicles.
Florida
Florida offers HOV Lane access, with an HSMV HOV decal.
Orlando Utilities Commission offers a rebate for electric vehicles.
Georgia
Georgia offers HOV Lane access for Alternative Fuel Vehicle license plates.
Hawaii
Hawaii offers HOV Lane access for Alternative Fuel Vehicle license plates.
Illinois
Illinois Environmental Protection Agency offers an electric vehicle rebate. The current rebate cycle is open January 21 through April 30, 2025.
Louisiana
Louisiana provides a tax credit for residents who purchase an “alternative fuel” vehicle.
Maine
Efficiency Maine offers a Plug-In Vehicle rebate.
Massachusetts
The Massachusetts Offers Rebates for Electric Vehicles (MOR-EV) provides a state rebate for the purchase of battery electric trucks and SUVs.
The Tuanton Municipal Lighting Plant offers a customer rebate for the purchase of a new or used Electric Vehicle.
Michigan
Cherryland Electric Cooperative offers residential customers a $500 rebate for the purchase of a new or pre-owned EV.
Presque Isle Electric & Gas Co-Op offers customers a $1,500 rebate for the purchase of a new Electric Vehicle.
Minnesota
E-ZPass Minnesota offers a one-time electric vehicle incentive.
Mississippi
Mississippi Power offers residential customers rebates for new, leased or preowned BEVs.
New Jersey
New Jersey offers a sales tax reduction for zero-emission vehicles.
New Jersey offers HOV Lane access for electric vehicles.
New Jersey Economic Development Authority offers a Zero-Emission incentive program.
This incentive may be available to commercial, industrial, or institutional organizations registered in New Jersey.
North Carolina
North Carolina offers HOV lane access for plug-in electric vehicles.
Pee Dee Electric offers its customers a one-time bill credit of $150 for the purchase of an EV.
Utah
Utah offers HOV Lane access with a Clean Vehicle Pass.
Vermont
Vermont Electric Co-Op offers a one-time $500 bill credit to members who purchase or lease a new or pre-owned BEV.
Vermont Public Power Supply Authority member customers are eligible for rebates of up to $1,400 on the purchase of a new all-electric vehicle (BEV) or up to $500 on the purchase of a pre-owned electric vehicle.
Green Mountain Power offers a rebate for electric vehicles.
Virginia
Virginia offers HOV Lane access for Alternative Fuel Vehicle license plates.
Washington
The Washington Department of Revenue offers tax credits for businesses that purchase new commercial vehicles powered by clean alternative fuel.
*Rivian provides content on electric vehicles and home charging for informational purposes only and makes no representation or guarantee of completeness, accuracy, usefulness or timeliness. Qualification for incentives varies, and you should consult the requirements for each incentive to determine if you qualify. Consult qualified professionals prior to making any legal, financial or tax-related decisions. Information provided by Rivian should not be construed as financial, tax or legal advice.
Canada
You may be eligible for federal, province or local incentives subject to applicable incentive terms and conditions.*
Federal Incentives
The Government of Canada offers a capital cost allowance for self-employed workers or small business owners available for the purchase of an EV.
British Columbia
CleanBC Go Electric offers Passenger Vehicle rebates.
*Rivian provides content on electric vehicles and home charging for informational purposes only and makes no representation or guarantee of completeness, accuracy, usefulness or timeliness. Qualification for incentives varies, and you should consult the requirements for each incentive to determine if you qualify. Consult qualified professionals prior to making any legal, financial or tax-related decisions. Information provided by Rivian should not be construed as financial, tax or legal advice.
Our delivery team is focused on creating a seamless and convenient experience that guides you from configuration to the first time you drive your Rivian — including service center pickups and home deliveries where available.
We'll be in touch to help you prepare for your vehicle, including finalizing your payment method and applying for financing, trading in your current vehicle and completing any remaining documents. When it’s time to make your final payment, you’ll be able to do so from your Rivian account.
On delivery day, you can set up your digital key through the Rivian app to immediately get on the road. To get better acquainted with your vehicle, you can ask a Rivian Specialist for a walkthrough or explore on your own time.
A trade-in is used as a credit towards your new Rivian. You can obtain a trade-in estimate anytime before ordering or during the digital purchasing experience.
We accept most makes and models of vehicles, though some may require manual review. Rivian can accept only one trade-in vehicle per customer.
These decisions are determined by a combination of user-supplied information, market value and vehicle history. Rivian will collect your trade-in vehicle on delivery day.
Rivian is building out a network of Service Centers to support all Rivian owners. Currently, visits to our Service Centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.
Find a Service Center near you.
Service Centers in the United States are located:
Arizona
Phoenix Service Center
1075 East Salter Drive, Phoenix, AZ, 85024
Tempe Service + Demo Center
7340 S Kyrene Rd, Tempe, AZ 85283
California
Burbank Service Center
3120 W. Empire Avenue Burbank, CA 91504
Costa Mesa Service Center
261 Briggs Avenue, Costa Mesa, CA 92626
Eastvale Service + Demo Center
14940 Limonite Avenue, Eastvale, CA 92880
El Segundo Service + Demo Center
401 Coral Circle, El Segundo, CA 90245
Lake Forest Service Center
26845 Vista Terrace, Lake Forest, CA 92630
San Diego Service Center
9530 Cabot Drive, San Diego, CA 92126
San Francisco Space + Service Center
340 Fell St, San Francisco, CA 94102
San Jose Service + Demo Center
660 N King Rd, San Jose, CA 95133
South San Francisco Service Center
206 Utah Avenue, South San Francisco, CA 94080
Van Nuys Service Center
7701 Haskell Avenue Los Angeles, CA 91406
West Sacramento Service + Demo Center
1050 Triangle Court, West Sacramento, CA 95605
Colorado
Colorado Springs Service Center
930 Newport Rd, Denver, CO 80916
Denver Service Center
3893 Steele Street, Denver, CO 80205
Connecticut
Shelton Service Center
2 Mountain View Drive Shelton, CT 06484
Florida
Miami Service Center
6955 NW 52nd St, Miami, FL 33166
Orlando Service + Demo Center
1026 Jetstream Drive, Orlando, FL 32824
Tampa Service Center
701 N Dale Mabry Hwy, Tampa, FL 33609
Georgia
Atlanta Service Center
2333 Defoor Hills Rd NW, Atlanta, GA 30318
Hawaii
Honolulu Service Center
1603 Dillingham Boulevard Honolulu, HI 96817
Idaho
Boise Service Center
740 N Five Mile Rd, Boise, ID 83713
Illinois
Chicago Service Center
2033 West Walnut Street, Chicago, IL 60612
Melrose Park Service Center
2050 Janice Avenue Melrose Park, IL 60160
Normal Service Center
2430 Electric Avenue, Normal, IL 61761
Indiana
Fort Wayne Service Center
1770 Directors Row, Fort Wayne, IN 46808
Iowa
Council Bluffs Service Center
13524 South 193rd Circle Council Bluffs, IA 51503
Kansas
Olathe Service + Demo Center
601 North Lindenwood Drive, Olathe, KS 66062
Kentucky
Shepherdsville Service Center
687 Conestoga Parkway Shepherdsville, KY 40165
Maryland
Gaithersburg Service Center
8787 Snouffer School Rd, Suite C, Gaithersburg, MD 20879
Glen Burnie Service Center
77 Dover Road Glen Burnie, MD 21061
Massachusetts
Chelsea Service + Demo Center
25 Griffin Way, Chelsea, MA 02150
Michigan
Caledonia Service Center
5225 68th St SE, Caledonia, MI, 49316
Madison Heights Service + Demo Center
32601 Industrial Drive, Madison Heights, MI 48071
Minnesota
Minneapolis Service Center
6980 Oxford Street, Minneapolis, MN 55426
Missouri
Hazelwood Service Center
6120 N Lindbergh Blvd, Hazelwood, MO 63042
Nevada
North Las Vegas Service + Demo Center
1914 Mendenhall Drive, North Las Vegas, NV 89081
Sparks Service Center
1315 Greg Street Sparks, NV 89431
New Jersey
Hamilton Service Center
2531 East State Street Hamilton, NJ 08619
New York
Blauvelt Service Center
800 Bradley Hill Road Blauvelt, NY 10913
Brooklyn Service Center
512 Johnson Avenue, Brooklyn, NY 11237
West Henrietta Service Center
65 Becker Road West Henrietta, NY 14586
North Carolina
Knightdale Service Center
520 Hinton Pond Road Knightdale, NC 27545
Ohio
Cleveland Service Center
9601 Granger Road, Cleveland, OH 44125
Groveport Service Center
5740 N. Green Pointe Drive, North Suite A, Groveport, OH 43125
Sharonville Service Center
11935 Tramway Drive Sharonville, OH 45241
Oklahoma
Oklahoma City Service Center
9495 W Reno Avenue, Oklahoma City, OK 73127
Oregon
Portland Service Center
2620 SW 1st Ave, Portland, OR 97201
Tualatin Service Center
17725 SW Pacific Hwy, Tualatin, OR 97062
Pennsylvania
Malvern Service Center
70 Three Tun Road Malvern, PA 19355
South Carolina
Duncan Service Center
205 Parkway East Duncan, SC 29334
Tennessee
Franklin Service Center
305 5th Avenue North Franklin, TN 37064
Memphis Service Center
6936 Appling Farms Pkwy, Memphis, TN 38133
Texas
Austin Service Center
622 Morrow St, Austin, TX 78752
Dallas Service + Demo Center
2512 Hawes Ave, Dallas, TX 75235
Houston Service + Demo Center
20221 Carriage Point Drive, Houston, TX 77073
San Antonio Service Center
8790 Crownhill Boulevard San Antonio, TX 78209
Utah
Salt Lake City Service Center
1830 West Redwood Depot Lane, Salt Lake City, UT 84104
Virginia
Richmond Service Center
2289 Dabney Road, Richmond, VA 23230
Washington
Bellevue Service Center
620 116th Avenue Northeast, Bellevue, WA 98004
Seattle Service Center
3201 South Norfolk Street Seattle, WA 98118
Wisconsin
Menomonee Falls Service Center
N59 W13500 Manhardt Drive, Menomonee Falls, WI 53051