Welcome toSupport Center

support search

How can we help?

Frequently Asked Questions

What can I expect during a demo drive?

The best way to familiarize yourself with R1T and R1S is to book a demo drive at one of our spaces or service centers. During your drive appointment, you’ll have the opportunity to experience the vehicle's performance, capabilities and features — including materials and in-vehicle navigation, on a set route.

In the interest of everyone's safety:

You must be 21 or older to drive a vehicle.
You're required to sign a general liability waiver on-site before driving a vehicle.
Any guest under the age of 8 must be secured in a car seat that must be installed by the guest driving the vehicle. Specifics are subject to local jurisdiction.

We also have display vehicles with additional configurations and accessories, and Rivian team members will be available to help answer your questions about charging, storage and more — before or after your drive appointment.

What is Connect+?

Connect+ brings media, connectivity and live security to your Rivian with features like:

In-vehicle hotspot
Satellite Images
Alexa Connected commands
Data to access music streaming apps like Apple Music, Audible, Spotify, Tidal and TuneIn
Gear Guard Live Cam
Google Cast and YouTube (coming soon)

The 60-day trial of Connect+ for all existing Rivian owners will begin August 13, 2024. For anyone who takes delivery after that date, your trial will begin on the date of your delivery.

Connect+ will cost $14.99 per month ($19.99 CAD) or $149.99 per year ($199.99 CAD). You'll be notified towards the end of your trial and be able to sign up via the Rivian app, in-vehicle infotainment, and your Account Page.

Note: all Rivian vehicles continue to come with standard connectivity features such as:

Regular over-the-air software updates
Live navigation
Remote vehicle commands
Phone as a key
Alexa Basic (for vehicle commands)
Tethering (connecting the vehicle to an external Wi-Fi network or phone hotspot)

What vehicle incentives do I qualify for?

United States

You may be eligible for federal, state or local incentives subject to applicable incentive terms and conditions.*

Federal Incentives

Consumer Clean Vehicle Credits

The United States offers a clean vehicle tax credit for qualifying taxpayers who purchased an electric vehicle after December 31st, 2022.

Select new Rivian vehicles may earn up to a $3,750 tax credit:

2023-2024 R1T (all configurations)
2023-2024 R1S (all configurations)
2025 R1T Dual Large

To qualify, vehicles must have an MSRP of $80,000 or less.

You should speak with a tax professional to best understand your situation. Learn more about the IRS qualifications for consumer clean vehicle credits.

Commercial Clean Vehicle Credits

The United States offers a clean vehicle tax credit of up to $7,500 for eligible businesses and tax-exempt organizations that purchase qualifying electric vehicles with a gross vehicle weight rating (GVWR) of 14,000 pounds or less.

R1S and R1T meet the necessary qualifications and have a GVWR under 14,000 pounds.

You should speak with a tax professional to best understand your situation. Learn more about the IRS qualifications for commercial clean vehicle credits.

Section 179 Deductions

R1S and R1T both meet the necessary requirements for the Section 179 tax deduction. Taxpayers can claim a deduction of up to $30,500 for the business use of a Rivian vehicle for the tax year in which the vehicle is purchased/placed in service. To qualify, the vehicle must be used for business purposes more than 50% of the time.

Certain exclusions and limitations apply. You should speak with a tax professional to best understand how Section 179 deductions may apply to you. Rivian does not provide tax advice and the above is for informational purposes only. Learn more about Section 179 deductions.

State and County Incentives

Alaska

Alaska Power & Telephone AMP UP offers an electric vehicle incentive.

Arizona

Arizona offers HOV Lane access for Alternative Fuel Vehicle license plates.

California

California, Bay Area Air Quality Management District's Clean Cars for All offers a vehicle buy-back program which may help participants offset the purchase price of a new electric vehicle.
California offers HOV Lane access, issued with the California DMV.
Clean Air Vehicle Discount offered on the I-10 and I-110 Metro Express Lanes.
Plumas-Sierra Rural Electric Cooperative offers an electric vehicle rebate.
Turlock Irrigation District offers an electric vehicle incentive.

Colorado

Colorado Zero Emission Vehicle Tax Credits offers a vehicle tax credit for electric vehicles.
San Isabel Electric Association offers an electric vehicle rebate.

District of Columbia

District of Columbia Department of Motor Vehicles offers an excise
tax exemption for original purchasers and subsequent purchasers of the electric vehicle.

Florida

Florida offers HOV Lane access, with an HSMV HOV decal.
Orlando Utilities Commission offers a rebate for electric vehicles.

Georgia

Georgia offers HOV Lane access for Alternative Fuel Vehicle license plates.

Hawaii

Hawaii offers HOV Lane access for Alternative Fuel Vehicle license plates.

Illinois

Illinois Environmental Protection Agency offers an electric vehicle rebate. The current rebate cycle is open November 1, 2023 through January 31, 2024.

Louisiana

Louisiana provides a tax credit for residents who purchase an “alternative fuel” vehicle.

Maine

Efficiency Maine offers a Plug-In Vehicle rebate.

Massachusetts

Massachusetts offers rebates for Electric Vehicles (MOR-EV) through a state
rebate for the purchase of battery electric trucks, the MOR-EV Trucks Program.

Minnesota

E-ZPass Minnesota offers a one-time electric vehicle
incentive
.

New Jersey

New Jersey offers a sales tax exemption for zero-emission vehicles.
New Jersey offers HOV Lane access for electric vehicles.
New Jersey Economic Development Authority offers a Zero-Emission incentive program.
- This incentive may be available to commercial, industrial, or institutional organizations registered in New Jersey.

North Carolina

North Carolina offers HOV lane access for plug-in electric vehicles.

Utah

Utah offers HOV Lane access with a Clean Vehicle Pass.

Vermont

Green Mountain Power offers a rebate for electric vehicles.

Virginia

Virginia offers HOV Lane access for Alternative Fuel Vehicle license plates.

Washington

The Washington Department of Revenue offers tax credits for businesses that purchase new commercial vehicles powered by clean alternative fuel.

*Rivian provides content on electric vehicles and home charging for informational purposes only and makes no representation or guarantee of completeness, accuracy, usefulness or timeliness. Qualification for incentives varies, and you should consult the requirements for each incentive to determine if you qualify. Consult qualified professionals prior to making any legal, financial or tax-related decisions. Information provided by Rivian should not be construed as financial, tax or legal advice.

Canada

You may be eligible for federal, province or local incentives subject to applicable incentive terms and conditions.*

Federal Incentives

The Government of Canada offers a capital cost allowance for self-employed workers or small business owners available for the purchase of an EV.
Transport Canada offers incentives for Zero-Emission Vehicles (iZEV).
Transport Canada offers tax write-offs for businesses.

British Columbia

CleanBC Go Electric offers Passenger Vehicle rebates.

How does delivery work?

Our delivery team is focused on creating a seamless and convenient experience that guides you from configuration to the first time you drive your Rivian — including service center pickups and home deliveries where available.

Your Rivian Guide will be in touch to help you prepare for delivery based on your configuration, location and when you placed your preorder or reservation. At that time, you can complete any remaining steps to take delivery from your Rivian Account including finalizing your payment method and applying for financing, trading in your current vehicle and completing any remaining documents. When it’s time to make your final payment, you’ll be able to do so directly in your Rivian app.

On delivery day you can track your vehicle’s journey through the Rivian app and upon arrival set it up as a digital key so you can immediately get on the road. To get better acquainted with your vehicle, you can ask a Rivian Field Specialist for a walkthrough or explore on your own time through a guided digital orientation.

How do trade-ins work?

A trade-in is used as a credit towards your new Rivian. You can obtain a trade-in estimate anytime before ordering or during the digital purchasing experience.

We accept most makes and models of vehicles, though some may require manual review. Rivian can accept only one trade-in vehicle per customer.

These decisions are determined by a combination of user-supplied information, market value and vehicle history. Rivian will collect your trade-in vehicle on delivery day.

Where are Rivian Service Centers located in the United States?

Rivian is building out a network of Service Centers to support all Rivian owners. Currently, visits to our Service Centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.

Find a Service Center near you.

Service Centers in the United States are located:

Arizona

Phoenix Service Center 1075 East Salter Drive, Phoenix, AZ, 85024

California

Costa Mesa Service Center

261 Briggs Avenue, Costa Mesa, CA 92626

Eastvale Service Center

14940 Limonite Avenue, Eastvale, CA 92880

El Segundo Service Center

401 Coral Circle, El Segundo, CA 90245

San Diego Service Center