Welcome toSupport Center
What kind of help do you need?
Frequently Asked Questions
We’re so excited to get more of you behind the wheel and begin meeting you for a drive experience.
We currently offer multiple ways for our preorder holders to experience our vehicles in person — including demo drives at one of our hubs or service centers, or we will bring a vehicle to you for a drive.
Our drive program is expanding rapidly, and we’ll be offering more opportunities for drives each month. Sign up for our newsletter to follow the journey and be notified when we are in your area.
For demo drive experiences, you’ll receive an invitation to schedule through your Rivian Account when the opportunity is available in your area. During your demo drive, you’ll have the opportunity to experience the vehicle’s acceleration, capabilities and interior features — including materials and in-vehicle navigation.
During mobile drives, you choose the starting point and we bring a Rivian to you. You’ll be guided by one of our Specialists through a vehicle walk-around followed by a 30-minute drive in your area.
During Venice Hub drives, you will have the opportunity to experience a Rivian vehicle on a set route, allowing you to explore a variety of vehicle features. We also have display vehicles on site with additional configurations and accessories.
During a drive from one of our Service Centers, you will experience a Rivian vehicle on a curated, local route and get an in-depth walk-around of the features and options.
Rivian team members will be available at our hubs and Service Centers to help answer your questions about charging, storage and more, before or after your drive appointment — just make sure to check our hours of operation and plan accordingly.
United States
You may be eligible for federal, state or local incentives subject to applicable incentive terms and conditions.*
Federal Incentives
The United States offers an electric vehicle Federal Tax Credit incentive for any taxpayers adopting vehicles after December 31st, 2009.**
State and County Incentives
Alaska
Alaska Power & Telephone AMP UP offers an electric vehicle incentive.
Arizona
Arizona offers HOV Lane access for Alternative Fuel Vehicle license plates.
Arizona Reduced Vehicle License Tax offers a tax incentive.
California
Antelope Valley Air Quality Management District offers an alternative fuel vehicle incentive.
California, Bay Area Air Quality Management District's Clean Cars for All offers an electric vehicle buy-back program.
California offers HOV Lane access, issued with the California DMV.
Central Coast Community Energy Electric Vehicle Incentive Program offers an electric vehicle incentive.
Eastern Kern Air Pollution Control District offers a vehicle voucher for the purchase of new lower-emitting vehicles.
Pasadena Department of Water and Power has rebates and incentives available for electric vehicle owners.
Plumas-Sierra Rural Electric Cooperative offers an electric vehicle rebate.
Roseville Electric offers an electric vehicle rebate.
Turlock Irrigation District offers an electric vehicle incentive.
Colorado
Colorado Zero Emission Vehicle Tax Credits offers a vehicle tax credit for electric vehicles.
San Isabel Electric Association offers an electric vehicle rebate.
Connecticut
Groton Utilities offers a rebate in their limited-time pilot rebate program for electric vehicle purchases.
Connecticut offers a reduced registration fee for electric vehicles.
District of Columbia
District of Columbia Department of Motor Vehicles offers an excise tax exemption for original purchasers and subsequent purchasers of the electric vehicle.
Florida
Florida offers HOV Lane access, with an HSMV HOV decal.
Kissimmee Utility Authority Rebate Program offers a rebate for electric vehicles.
Orlando Utilities Commission offers a rebate for electric vehicles.
Georgia
Georgia offers HOV Lane access for Alternative Fuel Vehicle license plates.
Georgia Power Plug-In Electric Vehicle Rate offers a utility incentive for electric vehicles.
Hawaii
Hawaii offers HOV Lane access for Alternative Fuel Vehicle license plates.
Illinois
Illinois Environmental Protection Agency offers an electric vehicle rebate.
Iowa
MidAmerican Energy offers a rebate for electric vehicles.
Louisiana
Louisiana provides a tax credit for residents who purchase an “alternative fuel” vehicle.
Maryland
Electric Vehicle Emissions Inspection Exemption offers an exemption for testing on electric vehicles.
Massachusetts
The Massachusetts Department of Energy Resources provides a state rebate for the purchase of battery electric vehicles.
Minnesota
E-ZPass Minnesota offers a one-time electric vehicle incentive.
Xcel Energy EV Subscription Service Pilot offers an electric vehicle incentive.
Nebraska
Nebraska Public Power District offers a rebate for electric vehicles.
Southern Public Power District offers a rebate for electric vehicles
New Hampshire
New Hampshire Electric Co-op offers a rebate for battery electric vehicles, additional tax credits and incentives may be available.
New Jersey
New Jersey offers a sales tax exemption for zero-emission vehicles.
New Jersey offers HOV Lane access for electric vehicles.
North Carolina
North Carolina offers HOV lane access for plug-in electric vehicles.
Roanoke Electric Cooperative offers an electric vehicle incentive.
Oklahoma
Oklahoma Electric Cooperative offers a rebate for electric vehicles.
Oregon
Emerald People's Utility District offers an electric vehicle incentive.
Utah
Utah offers HOV Lane access with a Clean Vehicle Pass.
Vermont
Vermont Power Supply Authority offers a rebate for electric vehicles.
Vermont Stowe Electric offers an electric vehicle incentive.
Virginia
Virginia offers HOV Lane access for Alternative Fuel Vehicle license plates.
*Rivian provides content on electric vehicles and home charging for informational purposes only and makes no representation or guarantee of completeness, accuracy, usefulness or timeliness. Qualification for incentives varies, and you should consult the requirements for each incentive to determine if you qualify. Consult qualified professionals prior to making any legal, financial or tax-related decisions. Information provided by Rivian should not be construed as financial, tax or legal advice.
**Incentive is pending additional funding for 2022.
Canada
You may be eligible for federal, province or local incentives subject to applicable incentive terms and conditions.
Federal Incentives
Transport Canada offers incentives for Zero-Emission Vehicles (iZEV).
Transport Canada offers tax write-offs for businesses.
British Columbia
CleanBC Go Electric offers Passenger Vehicle rebates.
Our delivery team is focused on creating a seamless and convenient experience that guides you from configuration to the first time you drive your Rivian — including service center pickups and home deliveries where available.
Your Rivian Guide will be in touch to help you prepare for delivery based on your configuration, location and when you placed your preorder or reservation. At that time, you can complete any remaining steps to take delivery from your Rivian Account including finalizing your payment method and applying for financing, trading in your current vehicle and completing any remaining documents. When it’s time to make your final payment, you’ll be able to do so directly in your Rivian app.
On delivery day you can track your vehicle’s journey through the Rivian app and upon arrival set it up as a digital key so you can immediately get on the road. To get better acquainted with your vehicle, you can ask a Rivian Field Specialist for a walkthrough or explore on your own time through a guided digital orientation.
Rivian is building out a network of service centers to support all Rivian owners. Currently, visits to our service centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.
Our current service center locations include:
Arizona
Phoenix Service Center
1075 East Salter Drive, Phoenix, AZ, 85024
California
Costa Mesa Service Center
261 Briggs Avenue, Costa Mesa, CA 92626
El Segundo Service Center
401 Coral Circle, El Segundo, CA 90245
San Diego Service Center
9530 Cabot Drive, San Diego, CA 92126
South San Francisco Service Center
206 Utah Avenue, South San Francisco, CA 94080
West Sacramento Service Center
1050 Triangle Court, West Sacramento, CA 95605
Colorado
Denver Service Center
3893 Steele Street, Denver, CO 80205
Florida
Orlando Service Center
1026 Jetstream Drive, Orlando, FL 32824
Georgia
Atlanta Service Center
2333 Defoor Hills Rd NW, Atlanta, GA 30318
Illinois
Chicago Service Center
2033 West Walnut Street, Chicago, IL 60612
Normal Service Center
2430 Electric Avenue, Normal, IL 61761
Kansas
Olathe Service Center
601 North Lindenwood Drive, Olathe, KS 66062
Massachusetts
Chelsea Service Center
25 Griffin Way, Chelsea, MA 02150
Minnesota
Minneapolis Service Center
6980 Oxford Street, Minneapolis, MN 55426
Nevada
Las Vegas Service Center
1914 Mendenhall Drive, North Las Vegas, NV 89081
New York
Brooklyn Service Center
512 Johnson Avenue, Brooklyn, NY 11237
Ohio
Cleveland Service Center
9601 Granger Road, Cleveland, OH 44125
Tennessee
Memphis Service Center
6936 Appling Farms Pkwy, Memphis, TN 38133
Texas
Houston Service Center
20221 Carriage Point Drive, Houston, TX 77073
Utah
Salt Lake City Service Center
1830 West Redwood Depot Lane, Salt Lake City, UT 84104
Virginia
Richmond Service Center
2289 Dabney Road, Richmond, VA 23230
Washington
Bellevue Service Center
620 116th Avenue Northeast, Bellevue, WA 98004
A trade-in is used as a credit towards your new Rivian.
Rivian will make a trade-in offer during our online purchasing experience. We accept most makes and models of vehicles as trade-in, though some may require manual review.
These decisions are determined by a combination of user-supplied information, market value and vehicle history. Rivian will collect your trade-in vehicle on delivery day.