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Frequently Asked Questions
We’re so excited to get more of you behind the wheel and begin meeting you for a drive experience.
We currently offer multiple ways for our customers to experience our vehicles in person — including demo drives at our spaces and Service Centers, or bringing a vehicle to you.
Don't have a reservation but want to take a demo drive? Schedule a drive or contact the Customer Engagement Center at (888) 748-4261 for additional support.
And if we're not in your area yet, you can sign up for our newsletter to follow the journey and be notified when we're offering drives near you.
For demo drive experiences, you’ll receive an invitation to schedule through your Rivian Account when the opportunity is available in your area. During your demo drive, you’ll have the opportunity to experience the vehicle’s acceleration, capabilities and interior features — including materials and in-vehicle navigation.
During mobile drives, you choose the starting point and we bring a Rivian to you. You’ll be guided by one of our Specialists through a vehicle walk-around followed by a 30-minute drive in your area.
During Venice Hub drives, you will have the opportunity to experience a Rivian vehicle on a set route, allowing you to explore a variety of vehicle features. We also have display vehicles on site with additional configurations and accessories.
During a drive from one of our Service Centers, you will experience a Rivian vehicle on a curated, local route and get an in-depth walk-around of the features and options.
Rivian team members will be available at our hubs and Service Centers to help answer your questions about charging, storage and more, before or after your drive appointment — just make sure to check our hours of operation and plan accordingly.
United States
You may be eligible for federal, state or local incentives subject to applicable incentive terms and conditions.*
Federal Incentives
The United States offers an electric vehicle Federal Tax Credit incentive for qualifying taxpayers and vehicles after December 31st, 2022.
State and County Incentives
Alaska
Alaska Power & Telephone AMP UP offers an electric vehicle incentive.
Arizona
Arizona offers HOV Lane access for Alternative Fuel Vehicle license plates.
California
California, Bay Area Air Quality Management District's Clean Cars for All offers a vehicle buy-back program which may help participants offset the purchase price of a new electric vehicle.
California offers HOV Lane access, issued with the California DMV.
Clean Air Vehicle Discount offered on the I-10 and I-110 Metro Express Lanes.
Pasadena Department of Water and Power has rebates and incentives available for electric vehicle owners.
Plumas-Sierra Rural Electric Cooperative offers an electric vehicle rebate.
Turlock Irrigation District offers an electric vehicle incentive.
San Joaquin Valley Air Pollution Control District offers a Drive Clean rebate program.
Colorado
Colorado Zero Emission Vehicle Tax Credits offers a vehicle tax credit for electric vehicles.
San Isabel Electric Association offers an electric vehicle rebate.
District of Columbia
District of Columbia Department of Motor Vehicles offers an excise tax exemption for original purchasers and subsequent purchasers of the electric vehicle.
Florida
Florida offers HOV Lane access, with an HSMV HOV decal.
Kissimmee Utility Authority Rebate Program offers a rebate for electric vehicles.
Orlando Utilities Commission offers a rebate for electric vehicles.
Georgia
Georgia offers HOV Lane access for Alternative Fuel Vehicle license plates.
Hawaii
Hawaii offers HOV Lane access for Alternative Fuel Vehicle license plates.
Illinois
Illinois Environmental Protection Agency offers an electric vehicle rebate. The current rebate cycle is open November 1, 2023 through January 31, 2024.
Louisiana
Louisiana provides a tax credit for residents who purchase an “alternative fuel” vehicle.
Maine
Efficiency Maine offers a Plug-In Vehicle rebate.
Massachusetts
Massachusetts offers rebates for Electric Vehicles (MOR-EV) through a state rebate for the purchase of battery electric trucks, the MOR-EV Trucks Program.
Minnesota
E-ZPass Minnesota offers a one-time electric vehicle incentive.
New Hampshire
New Hampshire Electric Co-op offers a rebate for battery electric vehicles, additional tax credits and incentives may be available.
New Jersey
New Jersey offers a sales tax exemption for zero-emission vehicles.
New Jersey offers HOV Lane access for electric vehicles.
New Jersey Economic Development Authority offers a Zero-Emission incentive program.
This incentive may be available to commercial, industrial, or institutional organizations registered in New Jersey and, as of March 10th, 2023, purchaser applications are not yet available, but are expected to launch in early 2023.
North Carolina
North Carolina offers HOV lane access for plug-in electric vehicles.
Texas
The Texas Commission on Environmental Quality (TCEQ) offers grants for purchasers of new light-duty plug-in motor vehicles.
Utah
Utah offers HOV Lane access with a Clean Vehicle Pass.
Vermont
Vermont Power Supply Authority offers a rebate for electric vehicles.
Vermont Stowe Electric offers an electric vehicle incentive.
Virginia
Virginia offers HOV Lane access for Alternative Fuel Vehicle license plates.
Washington
The Washington Department of Revenue offers tax credits for businesses that purchase new commercial vehicles powered by clean alternative fuel.
*Rivian provides content on electric vehicles and home charging for informational purposes only and makes no representation or guarantee of completeness, accuracy, usefulness or timeliness. Qualification for incentives varies, and you should consult the requirements for each incentive to determine if you qualify. Consult qualified professionals prior to making any legal, financial or tax-related decisions. Information provided by Rivian should not be construed as financial, tax or legal advice.
Canada
You may be eligible for federal, province or local incentives subject to applicable incentive terms and conditions.
Federal Incentives
Transport Canada offers incentives for Zero-Emission Vehicles (iZEV).
Transport Canada offers tax write-offs for businesses.
British Columbia
CleanBC Go Electric offers Passenger Vehicle rebates.
Our delivery team is focused on creating a seamless and convenient experience that guides you from configuration to the first time you drive your Rivian — including service center pickups and home deliveries where available.
Your Rivian Guide will be in touch to help you prepare for delivery based on your configuration, location and when you placed your preorder or reservation. At that time, you can complete any remaining steps to take delivery from your Rivian Account including finalizing your payment method and applying for financing, trading in your current vehicle and completing any remaining documents. When it’s time to make your final payment, you’ll be able to do so directly in your Rivian app.
On delivery day you can track your vehicle’s journey through the Rivian app and upon arrival set it up as a digital key so you can immediately get on the road. To get better acquainted with your vehicle, you can ask a Rivian Field Specialist for a walkthrough or explore on your own time through a guided digital orientation.
Rivian is building out a network of Service Centers to support all Rivian owners. Currently, visits to our Service Centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.
Our current Service Center locations include:
United States
Arizona
Phoenix Service Center
1075 East Salter Drive, Phoenix, AZ, 85024
California
Costa Mesa Service Center
261 Briggs Avenue, Costa Mesa, CA 92626
El Segundo Service Center
401 Coral Circle, El Segundo, CA 90245
San Diego Service Center
9530 Cabot Drive, San Diego, CA 92126
San Jose Service Center
660 N King Rd, San Jose, CA 95133
South San Francisco Service Center
206 Utah Avenue, South San Francisco, CA 94080
West Sacramento Service Center
1050 Triangle Court, West Sacramento, CA 95605
Colorado
Denver Service Center
3893 Steele Street, Denver, CO 80205
Florida
Miami Service Center
6955 NW 52nd St, Miami, FL 33166
Orlando Service Center
1026 Jetstream Drive, Orlando, FL 32824
Georgia
Atlanta Service Center
2333 Defoor Hills Rd NW, Atlanta, GA 30318
Illinois
Chicago Service Center
2033 West Walnut Street, Chicago, IL 60612
Normal Service Center
2430 Electric Avenue, Normal, IL 61761
Kansas
Olathe Service Center
601 North Lindenwood Drive, Olathe, KS 66062
Massachusetts
Chelsea Service Center
25 Griffin Way, Chelsea, MA 02150
Michigan
Madison Heights Service Center
32601 Industrial Drive, Madison Heights, MI 48071
Minnesota
Minneapolis Service Center
6980 Oxford Street, Minneapolis, MN 55426
Nevada
Las Vegas Service Center
1914 Mendenhall Drive, North Las Vegas, NV 89081
New York
Brooklyn Service Center
512 Johnson Avenue, Brooklyn, NY 11237
Ohio
Cincinnati Service Center
11935 Tramway Drive, Sharonville, OH 45241
Cleveland Service Center
9601 Granger Road, Cleveland, OH 44125
Oregon
Portland Service Center
2620 SW 1st Ave, Portland, OR 97201
Tennessee
Memphis Service Center
6936 Appling Farms Pkwy, Memphis, TN 38133
Nashville Service Center
305 5th Ave N, Franklin, TN 37064
Texas
Austin Service Center
622 Morrow St, Austin, TX 78752
Dallas Service Center
2512 Hawes Ave, Dallas, TX 75235
Houston Service Center
20221 Carriage Point Drive, Houston, TX 77073
Utah
Salt Lake City Service Center
1830 West Redwood Depot Lane, Salt Lake City, UT 84104
Virginia
Richmond Service Center
2289 Dabney Road, Richmond, VA 23230
Washington
Bellevue Service Center
620 116th Avenue Northeast, Bellevue, WA 98004
Canada
British Columbia
Vancouver Service Center
13551 Commerce Pkwy, #120, Richmond, BC, V6V 3A4
A trade-in is used as a credit towards your new Rivian.
Rivian will make a trade-in offer during our online purchasing experience. We accept most makes and models of vehicles as trade-in, though some may require manual review. Rivian can accept only one trade-in vehicle per customer.
These decisions are determined by a combination of user-supplied information, market value and vehicle history. Rivian will collect your trade-in vehicle on delivery day.