Welcome toSupport Center
What kind of help do you need?
Frequently Asked Questions
Current preorder holders will be invited by email to create an account and start configuring a preorder. If you didn’t see your your email invitation, you can have it resent to the email address on file. If you don't have a preorder, you'll be asked to create a Rivian Account when checking out after configuring an R1T or an R1S. You can’t create an account without a preorder.
In the United States, deliveries of the R1T Launch Edition are expected to begin in June 2021, with deliveries of the R1S Launch Edition expected to begin in August 2021. In Canada, deliveries of the R1T and R1S Launch Edition are expected to begin in November 2021. All other configurations for both the United States and Canada will begin as early as January 2022. We’ll reach out when it’s time to prepare for delivery based on your configuration, location and when you placed your preorder — this can’t be requested through Customer Service. Configure and place a preorder for the R1T and the R1S today.
In the United States, you may be eligible for a federal tax credit up to $7,500 the year you take delivery of your vehicle. Pricing does not include potential savings from federal, state and local incentives you may be eligible for.
Rivian will provide convenient and comprehensive service coverage. Whether you need maintenance or repairs we’ve got you covered in all markets where Rivian vehicles are sold. Service can be scheduled from the Rivian app and with our Customer Service team. We are building out a network of mobile service vehicles that will come to you when service is needed. For vehicles that need to visit a physical Service Center, we will pick up your vehicle and bring it in to one of our service locations. Beyond the service visits you can plan for, you’ll have access to our Customer Service and Roadside Assistance teams for nearly every question, curiosity and help that your journey may need.
Both the R1T and the R1S come standard with a portable charge cable that plugs into higher-powered 240-volt and standard 120-volt outlets, capable of charging up to 16 miles of range per hour. You can also purchase a wall-mounted station for the quickest charge at home, capable of charging roughly 25 miles of range per hour. Additional details on how to purchase a Rivian wall-mounted charging station for your home will be available closer to launch.For charging on the road, we’re building the Rivian Adventure Network, a comprehensive nationwide network of fast-charging stations capable of adding up to 140 miles of range in 20 minutes.
Rivian vehicles have a standard CCS charge port and are compatible with any network that uses the same. You can view charging networks that use CCS charge cables on plugshare.com. After you take delivery of your R1T or R1S, you'll be able to view some of the largest compatible charging station networks locations directly from your touchscreen — including the Rivian Adventure Network, fast-charging stations capable of charging up to 140 miles in 20 minutes.