Welcome toSupport Center
What kind of help do you need?
Frequently Asked Questions
We'll be offering demo drives so you can experience Rivian vehicles for yourself as soon as COVID-19 health precautions lift and it's safe to do so. In the meantime, take a closer look at the R1T and the R1S inside and out. Sign up for our newsletter to follow the journey and receive notifications about changes to our event schedule.
If you have a Launch Edition preorder, your Rivian Guide will reach out to you by November with expected delivery timing. All other configurations for both the United States and Canada will begin as early as January 2022. Your Guide will reach out when it’s time to prepare for delivery based on your configuration, location and when you placed your preorder — this can’t be requested through Customer Service. Configure and place a preorder for the R1T and the R1S today.
Deliveries for Canada will begin in November 2021 for Launch Edition vehicles. Deliveries for Adventure and Explore equipment packages will begin in January 2022.
Your charging costs will vary based on the cost of electricity in your area. In general, when charging at home, you can expect to fully charge a Rivian vehicle for about half the cost of a tank of gas. You can also program your Rivian Wall Charger to accept charge during off-peak hours when energy rates are most affordable, further lowering your costs. For public charging, pricing varies as each charging network sets their own price. Pricing often correlates to the charger’s speed and even still, pricing is typically at or below the cost of gasoline. Refer to the charger’s screen for specific pricing details.
A trade-in is used as a credit towards your new Rivian. Rivian will make a trade-in offer during our online purchasing experience. We accept most makes and models of vehicles as trade-in, though some may require manual review. These decisions are determined by a combination of user-supplied information, market value and vehicle history. Rivian will collect your trade-in vehicle on delivery day.
New Vehicle Limited Warranty is included on all new R1S and R1T vehicles purchased from Rivian.
New Vehicle Limited Warranties include:
Comprehensive: The cost of all parts and labor necessary for any defective materials are covered for 5 years or 60,000 miles, whichever comes first
Battery Pack: Coverage includes all components inside the high-voltage battery and 70% or more of the battery capacity for 8 years or 175,000 miles, whichever comes first
Drivetrain: Coverage includes the drivetrain and components for 8 years or 175,000 miles, whichever comes first
Corrosion (Perforation): Body panels that are perforated by corrosion will be covered for 8 years with unlimited miles
A full list of warranty coverage will be located in the Warranty Guide prior to production vehicles being available for purchase.