What you can expect from us and what we expect from you
These General Terms and Conditions (“Rivian Terms”) apply to the website owned, operated, and maintained by or on behalf of Rivian, LLC and its affiliates (collectively, “Rivian” or “we” or “us”) and the products (including Rivian vehicles), content, services data, software, and tools accessed or sold through Rivian’s website (the “Site”), applications (including mobile applications), vehicles, or Rivian’s physical locations (collectively the “Services”). In the event of a conflict between these Rivian Terms and any signed contract between you and Rivian, or its affiliates, the signed contract shall control to the extent of such conflict.
THESE RIVIAN TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ THESE RIVIAN TERMS CAREFULLY.
THESE RIVIAN TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS (SEE THE SECTION ENTITLED “DISPUTE RESOLUTION – ARBITRATION AND CLASS ACTION WAIVER" BELOW).
BY CREATING A RIVIAN ACCOUNT, USING THE RIVIAN MOBILE APPLICATION, PLACING AN ORDER FOR A RIVIAN VEHICLE OR OTHER PRODUCTS OR SERVICES, INCLUDING CHARGING AND VEHICLE SERVICE FROM RIVIAN YOU ACCEPT AND ARE BOUND BY THESE RIVIAN TERMS.
YOU MAY NOT ORDER OR OBTAIN A RIVIAN VEHICLE OR PRODUCTS OR SERVICES FROM RIVIAN IF YOU (A) DO NOT AGREE TO THESE RIVIAN TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH RIVIAN, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
Dispute Resolution – Arbitration Agreement and Class Action Waiver
To the fullest extent permitted by applicable law and except for small claims or if you choose to opt-out as provided below, you and Rivian agree to resolve any claims, demands, disagreements, or disputes between us whether based in contract, tort, statute or otherwise arising from or related to these Rivian Terms or our relationship, including advertising and other communications between you and Rivian, Rivian Products or Services, and as applicable, your credit application, or the purchase or condition of a vehicle (a “Dispute”) by binding arbitration conducted by the American Arbitration Association (“AAA”) in accordance with the AAA Consumer Arbitration Rules, unless you and we agree otherwise. For more information on arbitration and to access the AAA Consumer Arbitration Rules, please visit: www.adr.org. If the AAA Consumer Arbitration Rules conflict with this Agreement, then this Agreement shall control. You and we understand that we are both waiving our rights to go to court (other than small claims court, as provided below), to present our claims to a jury and to have claims resolved by a jury trial, and also that judicial appeal rights, if any, are more limited in arbitration than they would be in court.
Unless otherwise prohibited by federal or state law or regulation, any arbitration, and any award issued in an arbitration, shall be kept confidential, except to the extent necessary to seek court intervention (such as to enforce an award).
Initial Dispute Resolution Requirement
Most disputes can be resolved without resort to arbitration or small claims court. For any Dispute, you and we agree that before taking any formal action to initiate arbitration or a small claims suit we will contact the other in an attempt to resolve the Dispute. You will contact us at email@example.com and provide a brief, written description of the Dispute and your contact information (including your Rivian ID, if you have one). We will contact you at your contact information on file with Rivian. You and Rivian agree to use reasonable efforts to settle any Dispute directly and good faith negotiations shall be a pre-condition to either party initiating a small claims suit or arbitration.
Filing a Demand for Arbitration
If the parties do not reach an agreed-upon solution within a period of 60 days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration. In order to initiate arbitration, you must file an arbitration demand with AAA. You can find information about AAA and file your arbitration demand at https://www.adr.org/support. You are also required to send a copy of the arbitration demand to us and you should send it by email to: firstname.lastname@example.org.
Fees & Costs
AAA’s Consumer Arbitration Rules will govern the allocation of arbitration fees and costs between you and Rivian. However, if your arbitration case filing fee exceeds the filing fee you would pay to file the action in a court of law, Rivian will pay the amount of your case filing fee in excess of the filing fee you would pay in a court of law. The amount we pay may be reimbursed in whole or in part by decision of the arbitrator if s/he finds that applicable law allows such reimbursement because your claims were frivolous or brought in bad faith. You are responsible for your own attorneys' fees unless applicable law provides otherwise.
Arbitration Location and Procedure
Arbitration shall be initiated and take place in the city or county of your residence unless you and Rivian agree otherwise, or, if you reside outside of the United States, in Orange County, California. If your claim does not exceed $25,000, then the arbitration will be conducted solely on the basis of documents you and Rivian submit to the arbitrator. If your claim exceeds $25,000, you and Rivian may agree to conduct arbitration by videoconference or teleconference or conduct a document-only arbitration without any hearing.
This Dispute Resolution – Arbitration and Class Action Waiver, its subject matter, formation and enforceability will be governed by the Federal Arbitration Act as interpreted by the federal courts, and not any state law regarding arbitration. The statute of limitations laws of the State in which Rivian is licensed to sell motor vehicles that is nearest to your delivery address, without regard to choice or conflict of law principles, will apply to any claims brought in arbitration.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this Section, including but not limited to any claim that all or any part of this Section is void or voidable, whether a claim is subject to arbitration or the question of waiver by litigation conduct. However, the parties agree that any issue concerning the validity of the class action waiver below must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver. The arbitrator shall be empowered to grant whatever relief would be available to you in your individual capacity in a court under law or in equity, including public injunctive relief. The arbitrator's award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver
The parties further agree that the arbitration shall be conducted in each party’s respective individual capacity only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND RIVIAN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER PARTY ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, NEITHER YOU NOR RIVIAN WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CONSUMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. If a court or arbitrator finds this Class Action Waiver provision to be unenforceable as to a particular class or representative action, then this entire Dispute Resolution – Arbitration and Class Action Waiver Section shall be null and void as to that class or representative action, and the action may only be brought in court rather than in arbitration.
Small Claims Court
Subject to the Initial Dispute Resolution Requirement, either party may bring an individual action in small claims court consistent with the jurisdictional limits that apply to that forum.
You may opt-out of this Dispute Resolution – Arbitration and Class Action Waiver Section within 30 days from the date you electronically sign this Agreement (your acceptance of these Rivian Terms provides your electronic signature to this Agreement), by sending an email to email@example.com from the email associated with your Rivian ID with “Opt-Out of Arbitration” in the subject line and, in the body of the email, your full name and address. You agree that any request will not apply to subsequent agreements between you and Rivian unless the other agreement provides an option to opt out and you follow the requirements outlined in that agreement.
Except as provided in the Class Action Waiver Section above, if any competent legal authority determines any part of this Dispute Resolution – Arbitration and Class Action Waiver Section is illegal or unenforceable, then such part will be eliminated and the remainder of this Dispute Resolution – Arbitration and Class Action Waiver Section will remain in force and effect and the unenforceable part shall be deemed to be modified solely to the extent necessary to make it enforceable.
This Dispute Resolution – Arbitration and Class Action Waiver shall survive the end of this Agreement and/or your relationship with Rivian, including the end of any promotion or contest, opt-out of communication or other use or participation in any Rivian Product or Service.
Text Messages, Notifications, and Telephone Calls
By agreeing in writing to these Rivian Terms, you understand that by providing your wireless telephone number(s) now or in the future, you consent to being contacted at those numbers or addresses using prerecorded artificial voice messages and/or automatic telephone dial devices. You understand and agree that providing your wireless telephone number and consenting to receive calls or texts at that number is not a condition of purchase. You also consent to receiving emails to any email address(es) you provide. You further understand and agree that these communications may contain your non-public information. You explicitly confirm that this consent covers the use of these contact methods to call or send text messages to the wireless telephone number(s) and to send text or email messages to the email address(es) you provide, for which you may incur a charge. You can control permission for calls or texts by contacting firstname.lastname@example.org.
When you opt-in to Rivian Alerts by providing your number or asking us to contact you via text message Rivian will send you a message to confirm your signup. The frequency of the Rivian Alerts varies and is dependent on your requests and the related products and services from Rivian.
Rivian uses this service to communicate with you and to send you notifications about our products and services including appointments or reminders you have requested.
You may cancel at any time. Just text “STOP” in response to the message from your mobile phone number and Rivian will send you a final message confirming your choice. If you text “HELP” we will provide instructions on our service and how to unsubscribe.
Rivian can deliver messages to the following major mobile phone carriers and most other U.S.-based carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile. Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent or received. Texting “STOP” will only control for that specific number and for this specific service. If you have other concerns, feedback, or want to exercise other rights you have under the law, such as certain other opt-out rights please email email@example.com.
You agree to defend, indemnify, and hold harmless Rivian and its affiliates, successors and assigns, and its and their directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney’s fees and other legal expenses, and judgments of any kind of nature, incurred by Rivian arising out of or relating to your use of the Site and/or Services, your violation of these Rivian Terms, or your violation of any rights of another.
Limitation of Liability
No Consequential or Indirect Damages. EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW, IN NO EVENT SHALL RIVIAN OR ANY OF ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, LICENSORS AND PARTNERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THESE RIVIAN TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE; (B) WHETHER OR NOT A PROPOSED DEFENDANT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
Maximum Liability. EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW, IN NO EVENT SHALL RIVIAN’S OR ANY OF ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, EMPLOYEES, LICENSORS AND PARTNERS AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS THESE RIVIAN TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS YOU PAID TO RIVIAN PURSUANT TO THESE RIVIAN TERMS.
This extends to your downloading, UPLOADING OR SUBMISSION of any materials, data, text, images, video or audio from OR TO this Site, including but not limited to any issues caused by viruses, bugs, or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections. In the event of any problem with this Site, you agree that your sole remedy is to cease using the Site.
Rivian will not be liable or responsible to you, nor be deemed to have defaulted or breached these Rivian Terms, and you will not be liable or responsible to Rivain, nor be deemed to have defaulted or breached these Rivian Terms (except for your failure to meet your payment obligations), for any failure or delay in performance under these Rivian Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our or your reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
If any competent legal authority determines any part of these Rivian Terms is illegal or unenforceable, then such part will be eliminated and the remainder of these Rivian Terms will remain in force and effect and the unenforceable part shall be deemed to be modified solely to the extent necessary to make it enforceable.
Vehicle Wireless Connectivity
Rivian vehicles are internet connected vehicles that use third-party wireless carrier services to maintain a wireless internet connection for various purposes. You hereby acknowledge and agree that your access to or use (of any kind or for any purpose) of a Rivian vehicle and/or any connectivity features of such vehicle is subject to these Rivian Terms.
Further, with respect to any use, purchase, lease, rental or other access to a Rivian vehicle, you understand and agree that you: (1) have no contractual relationship with the underlying wireless service carrier; (2) are not a third party beneficiary of any agreement between Rivian and the underlying carrier; (3) that the underlying carrier has no liability of any kind to you, whether for breach of contract, warranty, negligence, strict liability in tort or otherwise; (4) that data transmissions and messages may be delayed, deleted or not delivered, and 911 or similar emergency calls may not be completed; and (5) the underlying carrier cannot guarantee the security of wireless transmissions and will not be liable for any lack of security relating to the use of the services.
Certain in-vehicle features or Services may require enhanced vehicle wireless connectivity at an additional cost to you. We will notify you of any additional costs associated with such in-vehicle features or Services. You hereby acknowledge and agree that your purchase and/or use of such in-vehicle features or Services is subject to the Rivian Payment Terms and any other terms applicable to such in-vehicle features or Services.
Other Applicable Rivian Terms
In addition to these Rivian Terms, your use and/or receipt of the Services may be governed by additional terms. The following additional terms governing vehicle charging, payments for Services, vehicle service, roadside assistance, vehicle and charger warranty information, and your Rivian Membership, are incorporated into and made a part of these Rivian Terms.
Third Party Partner Terms and Conditions
Rivian offers the ability to access third party services including roadside assistance, service, connectivity, charging, and other products and Services via Rivian vehicles, the Rivian App and the Site. These third-party partners may have their own terms and conditions, including payment terms and privacy policies. You agree that any use of these products, services, or functionality is subject to these additional legal agreements with those partners, where applicable.
Rivian may permanently terminate or temporarily suspend all or part of your access and rights to the Rivian Services at any time without notice to You.
Updates to the Terms and Conditions
Rivian may modify these terms and conditions at any time with or without notice to You. Your continued use of the Site and/or Services will be deemed as acceptance of any such new terms and conditions.
Choice of Law
These Rivian Terms, its subject matter and its formation, and any related non-contractual disputes or claims, are governed by the laws of California, U.S.A., without regard to choice or conflict of law principles of any jurisdiction, except as otherwise provided in the Arbitration Agreement or the supplemental terms applicable to your region or a specific product or service. This Choice of Law provision applies only to the interpretation of these Rivian Terms and is not intended to create any other substantive right to non-Californians to assert claims under California law or bring claims in California courts whether that be by statute, common law, or otherwise. These provisions, and except as otherwise provided in the Arbitration Agreement, are only intended to specify the use of California law to interpret these Rivian Terms, and these provisions shall not be interpreted as generally extending California law to you if you do not otherwise reside in California. With respect to Vehicle purchase or service, the law in the State in which Rivian is licensed to sell motor vehicles that is nearest to your delivery address or the location where you actually purchased your vehicle, if different, shall apply to any transactions with that licensed dealership location.
Rivian’s Intellectual Property
Rivian is the owner or the licensee of the Site, including the source code, and Rivian App, all content of the Site, and all the material published on the Site, as well any newsletter, updates, emails, and/or social media or informational updates and/or postings (collectively “Content”). Rivian owns or licenses various trademarks, graphics, logos, designs, page headers, button icons, scripts and service names.
You acknowledge and agree that Rivian’s (i) patents, copyrights, trademarks, service marks, trade secrets, Content and other intellectual property (collectively, “Intellectual Property”) are solely Rivian’s property, and (ii) nothing in these Terms shall confer in you any right of ownership or license rights in our Intellectual Property or the Intellectual Property of Rivian’s licensors or suppliers. In addition, you shall not now or in the future contest the validity of our Intellectual Property. Without limiting the previous sentence, the Services, including without limitation all text, graphics, logos, buttons, icons, images, audio clips, and computer programs, are the property of Rivian or its licensors or suppliers, and are protected by U.S. and international copyright, trademark and other laws, regulations or treaties. The compilation (meaning the collection, arrangement, and assembly) of all Content associated with the Services is the exclusive property of Rivian and protected by U.S. and international copyright law. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content through our Services is strictly prohibited.
Subject to your compliance with these Rivian Terms, Rivian grants you a personal, non-exclusive, non-transferable, revocable, limited license to use the Sites and the Services solely for your personal or internal use and subject to the condition that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right in or access to the Sites, the Services, or any other content available via the Sites or the Services. All rights not expressly granted to you in these Rivian Terms are reserved and retained by Rivian.
User Content and Standards
If you provide us with any text, graphics, photos or other materials or content (“User Content”), you grant us a non-exclusive, perpetual, transferable, irrevocable, assignable, royalty-free, fully paid up, sub-licensable right and license to use, reproduce, distribute, create derivative works from, publicly perform, display, store, digitally perform, make or deliver digital audio transmissions, encode, transcode, publish (online, through the Services, on any other website(s), as well as through mobile channels, and offline, in print, radio, television or elsewhere), make, have made, sell, offer for sale, import and commercialize User Content, or any portion thereof, in any manner and context, in any way, in any and all media now known or hereinafter developed and on any device(s), whether or not portable, wired, or wireless, without limitation, throughout the universe. You further agree to waive your right to be identified as the author of User Content and your right to object to derogatory use or treatment of such User Content. If Rivian does decide, in its sole discretion, to attribute User Content to you, you hereby grant Rivian the right to use your name (and/or any user name), image, likeness, and/or photo with respect to such attribution, and you waive any claims (including, without limitation, any privacy or publicity rights claims) with respect to such use of your name, image, likeness and/or photos. You hereby agree to waive all claims of moral rights associated with being the author of User Content, and to consent to Rivian doing all acts that would otherwise constitute an infringement of your moral rights, as well as waive the right to inspect or approve the finished video, photograph, sound track, web site, advertising copy or printed matter that may be used in conjunction therewith or to the eventual use in any media that it might be applied. The rights you grant above are irrevocable during the entire period of the protection of your intellectual property rights associated with such User Content. You agree that Rivian (i) is not under any obligation, whether of confidentiality, attribution or otherwise, and will not be liable for any use or disclosure of any User Content; (ii) is under no obligation to post, display or otherwise use any User Content; (iii) has no obligation whatsoever to provide you any compensation for the use or display of your User Content or otherwise from the exercise of the rights granted under this Section, even if Rivian receives compensation therefrom; (iv) has the right (but not the obligation) to monitor the User Content that you or third parties post, and to alter or remove any such User Content; and (v) has the right to disclose User Content and the circumstances surrounding its transmission to any third party in order to operate the Services, to protect ourselves and third parties, and to comply with legal obligations or governmental requests.
You are prohibited from posting any libelous, obscene, defamatory, offensive, hateful, sexually explicit/pornographic, violent, promoting of discrimination, misrepresentative of actual identity, or other materials that would violate any laws or be deemed inappropriate by Rivian. You shall be solely responsible for your own User Content and the consequences of posting or publishing it. Rivian may take any action Rivian reasonably deems necessary to cure or prevent any violation of these standards, including removal from this Site. In addition, Rivian will fully cooperate with law enforcement authorities requesting us to disclose the identity of any such individuals.
You represent and warrant that any information you provide to us, to other users, or to visitors, including but not limited to User Content, (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) doesn’t involve the sale of counterfeit or stolen items; (d) doesn’t infringe any third party’s copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) is yours or you have the necessary licenses, rights, consents, and permissions to such information and to grant the rights and licenses to Rivian under all patent, trademark, trade secret, copyright or other proprietary or intellectual property rights in and to any and all such information in the manner contemplated in these Terms; (f) doesn’t violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (g) doesn’t contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information; and (h) is not intended to circumvent or violate the letter and spirit of these Terms and the lawful functioning of Rivian’s websites.
You further represent and warrant that you have the written consent, release, and/or permission of each and every person identified in any information you provide, including but not limited to User Content, to use the name or likeness of such person or, if such persons are minors, the written consent, release, and/or permission of such minor’s parent or legal guardian.
By submitting ideas, suggestions, documents, and/or proposals (“Contributions”) to Rivian, you acknowledge and agree that: (a) your Contributions don’t contain confidential or proprietary information; (b) Rivian isn’t under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) Rivian shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media now known or later developed and throughout the universe; (d) Rivian may have something similar to the Contributions already under consideration or in development; (e) your Contributions automatically become the property of Rivian without any obligation of Rivian to you; and (f) Rivian is free to use any ideas, concepts, or techniques that you send Rivian for any purpose, including but not limited to, developing and marketing products that incorporate such ideas, concepts or techniques; and (g) you aren’t entitled to any compensation or reimbursement of any kind from Rivian under any circumstances.
Subject to your compliance with these Rivian Terms, Rivian grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to download, install, access and use the Rivian Mobile Application (“Rivian App”) and the content available on the Rivian App on your personal or corporate-approved device solely in connection with your use of Rivian’s products or services. Any rights not expressly granted herein are reserved by Rivian and Rivian’s licensors.
You shall not (a) copy the Rivian App, except as expressly permitted by this license; (b)modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Rivian App; (c)reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Rivian App or any part thereof; (d)remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the Rivian App, including any copy thereof; (e)rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Rivian App, or any features or functionality of the Rivian App, to any third party for any reason, including by making the Rivian App available on a network where it is capable of being accessed by more than one device at any time; or (f)remove, disable, circumvent, or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the Rivian App; or (g) use the Rivian App in, or in association with, the design, construction, maintenance, or operation of any hazardous environments or systems, including any power generation systems; aircraft navigation or communication systems, air traffic control systems, or any other transport management systems; safety-critical applications, including medical or life-support systems, vehicle operation applications or any police, fire, or other safety response systems; and military or aerospace applications, weapons systems, or environments.
You acknowledge and agree that the availability of the Rivian App may be dependent on the third party from which you received the Rivian App’s license, e.g., the Apple iPhone or Android app stores (“App Store”). You acknowledge and agree that these Rivian Terms are between you and Rivian and not with the App Store and that Rivian is responsible for the provision of products and services as described in these Rivian Terms. However, if you downloaded the Rivian App from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of this agreement. Upon your acceptance of these Rivian Terms, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Rivian Terms against you as a third-party beneficiary thereof. These Rivian Terms incorporate by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of Apple’s Licensed Application End User License Agreement and these Rivian Terms, these Rivian Terms will control.
Rivian has no obligation to provide you with updates or upgrades to the Rivian App and Services. Rivian may remove or deprecate all or part of the features or functionality from the Rivian App and/or Services at its sole discretion and without obligation or notice to you.
Do not use the Rivian App during the operation of an automobile or any activity which requires your full attention. You must observe all traffic laws and only use the Rivian app while your automobile is stationary and parked.
You acknowledge and agree that the Rivian App is provided under license, and not sold, to you. You do not acquire any ownership interest in the Rivian App under these Rivian Terms, or any other rights thereto other than to use the Rivian App in accordance with the license granted, and subject to all terms, conditions, and restrictions, under these Rivian Terms. Company and its licensors and service providers reserve and shall retain their entire right, title, and interest in and to the Rivian App, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in these Rivian Terms.
Open Source Software
Software embedded or accessed by the Rivian App may utilize open source software. Please see the Rivian Open Source pages for more information.
Collection and Use of Your Information
The Site may contain hyperlinks (“links”) to web sites operated by persons or entities other than Rivian (“third-party Web Sites”) or to co-branded web sites operated by a third party, including affiliates (“co-branded web sites”). We provide such links for your reference and convenience only. A link from Rivian to a third-party web site does not imply or mean that we endorse the content on that third-party or co-branded web site or the operator or operations of that web site. You are solely responsible for determining the extent to which you use any content at any third party or co-branded web sites to which you might link from the Site. RIVIAN IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE OR CO-BRANDED WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.
In addition, portions of the Site may be electronically hosted by other third-party service providers. Rivian has, unless explicitly indicated otherwise, no control over the content or functionality of those sites and resources. Rivian does not endorse, guarantee, or make any representations or warranties regarding any other website, content, or materials or information accessible from any other website.
Children’s Online Privacy Protection Act
The Site is not designed or intended to collect information from children under the age of 13. Rivian does not knowingly collect or maintain any information from children under the age of 13. The Site is not designed with the purpose of attracting any person under age 13. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, if you are under the age of 18, you should only use the Site with the involvement of a parent or guardian.
No Reliance on Information
Rivian’s Site provides no information which can be used for investment and/or transactional decisions. The Content is provided for information only and is of a general and approximate nature and it is not intended to amount to, nor is, information or advice on which you should rely. In particular, the Content does not constitute professional, financial or investment advice. Professional or specialist advice should be obtained before taking, or refraining from, any action on the basis of the Content. Rivian is not acting, nor is it seeking to act, as a broker or dealer in respect of any securities of any companies or the information concerning such companies.
Cautionary Statement Regarding Forward-Looking Statements
Rivian’s web pages, blog posts, stories, news, updates, posts, press releases, presentations, audio and video files of events (whether live or recorded) and other documents, photographs and videos on our website and in our social media postings contain, among other things, forward-looking statements that reflect management's current expectations, intentions, assumptions, plans and beliefs with respect to future events or plans. The words "anticipate," "assume," "believe," “could,” "estimate," "expect," “going forward,” "intend," "may," "plan," "project," “seek,” "should," “will,” “would,” and similar expressions, identify forward-looking statements (though the absence of such words does not mean that a statement is not forward-looking). Such statements are subject to risks and uncertainties, and may change over time. These forward-looking statements reflect management’s views at the time such statements were made and are not guarantees of any outcome or result or any future performance, prospects or developments. Rivian and its management do not intend to (and Rivian expressly disclaims any obligation to) update or otherwise revise such forward-looking statements, whether as a result of new information, future events or otherwise. You are strongly cautioned that reliance on any forward-looking statements involves known and unknown risks and uncertainties, and any or all of our forward-looking statements may ultimately be inaccurate or incorrect. Accordingly, you should not place undue reliance on any forward-looking statements, which are current only as of the date such statements are made. All forward-looking statements on our website and in our social media postings are qualified by reference to this cautionary statement section.
THE SITE IS PRESENTED “AS IS” AND NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE MADE REGARDING THE CONTENT OF THE SITE OR ANY MATERIALS PUBLISHED ON THE SITE.
Specifically, without limitation, Rivian does not warrant that you will be able to use the Site or that any portion of this Site will be free of viruses, Trojan horses, or other technical defects.
In addition, it is your responsibility to check that the Site’s content is accurate and/or complete. The Site may be updated from time to time and may change its content at any time. Although Rivian makes reasonable efforts to update the information on the Site, it makes no representations, warranties or guarantees, whether express or implied, that the Content is accurate, complete or up-to-date.
Local Regulatory Restrictions
The Site is not directed at any person in any jurisdiction where (by reason of nationality, residence or otherwise) the access to or availability of the Site is prohibited or which would be subject to any restriction, including registration or other requirements within such jurisdiction. Rivian reserves the right to limit access to the Site to any such persons. Persons who access the Site do so on their own initiative and are responsible for compliance with applicable law. If in doubt, you should seek independent legal advice.
Accessing and Using the Site
It is not guaranteed that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary “as is” basis. All or any part of the Site, without notice, may be suspended, withdrawn, discontinued, removed or changed. Rivian will not be liable to you if for any reason the Site (or any portion thereof) is unavailable (temporarily or permanently) at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons to whom you provide access to the Site are made fully aware of these Rivian Terms and other applicable terms and conditions, and that they comply fully with them.
You may only use the Site for lawful purposes.
Considerations for Non U.S. Customers
Rivian’s headquarters are located in the United States, and the Site is based in the United States. Please be aware that information you provide to us, or that we obtain as a result of your use of the Site, may be processed and transferred to the United States and be subject to United States law. The privacy and data protection laws in the United States may not be equivalent to such laws in your country of residence. By using the Site, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in the United States.
Digital Millennium Copyright Act Notice
Rivian complies with the notice-and-takedown procedures set out in Section 512(c) of the United States Digital Millennium Copyright Act (DMCA), which applies to content reported and removed for violating U.S. copyrights. If you are a copyright owner and believe that any User Content infringes upon your copyrights, you may submit a notification pursuant to the DMCA by providing Rivian’s Copyright Agent with the following information in writing:
The physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Rivian, the service provider, to locate the material;
Information reasonably sufficient to permit Rivian to contact you, such as an address, telephone number, and, if available, an email address;
A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement, under penalty of perjury, that the information in the notification is accurate that you’re authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You must provide notice of claimed infringement to Rivian’s designated Copyright Agent at: firstname.lastname@example.org. You acknowledge that if you fail to comply with all of the requirements of this Section, your DMCA notice may not be valid.
If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner to post and use the material in your User Content, you may send a counter-notice containing the following information to the Copyright Agent at the address(es) listed above:
Your physical or electronic signature;
Identification of the User Content that has been removed or to which access has been disabled and the location at which the User Content appeared before it was removed or disabled;
A statement that you have a good faith belief that the User Content was removed or disabled as a result of mistake or a misidentification; and
Your name, address, telephone number, and e-mail address.
If a counter-notice is received by Rivian’s Copyright Agent, Rivian may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed User Content or cease disabling it in ten (10) business days. Unless the copyright owner files an action seeking a court order against the User Content provider, member or user, the removed User Content may be replaced, or access to it restored, in ten (10) to fourteen (14) business days or more after receipt of the counter-notice, at Rivian’s sole discretion.
If you would like to report a vulnerability or have a security concern plus see: Vulnerability Reporting.