Rivian Service
Simplifying vehicle care
Rivian Remote Care
Vehicle care made easy
Using a suite of sensors and our diagnostics platform, we’re able to proactively identify and resolve many issues without your Rivian ever leaving your sight.
Rivian Service Platform
Your vehicle, app and the Rivian Service Team — all connected through the Rivian Cloud — work together seamlessly. We designed the entire experience to be simple and easy.
1. Request
You can request service 24/7 directly through the Rivian app or by calling Rivian Service Support. From there we’ll create the optimal repair plan.
2. Plan
We’ll review the repair plan with you and schedule a time that’s convenient for service. You can then review and approve the plan in the app.
3. Visit
Either a Rivian Technician will come to you or we’ll have you drop your vehicle off at a service location. You can check the status of the work with the app.
Software updates
Your Rivian is connected
Our connected vehicle platform allows you to get software updates remotely, continually adding features and enhancing how your vehicle performs.
Rivian Mobile Service
Rivian Technicians come to you
Our fleet of Mobile Service vehicles — staffed with Rivian Technicians — can perform the majority of service needs right at your home, even if you're not there. If more extensive care is required, we make it easy for you to drop your vehicle off at a nearby service location.
Rivian Service Centers
Here when you need us
We’re expanding our Service Center footprint across the US and Canada. And with mobile service, help is never far away.
Warranty
Adventure confidently
Rivians are built to last. We developed our warranties to keep you covered for years to come.
Coverage highlights*
Comprehensive
Battery
4 year or 50,000mi
8 year or 150,000mi
Drivetrain
Corrosion
8 year or 150,000mi
8 year
*Warranty coverage will vary depending on the vehicle’s battery pack and drivetrain. The coverage shown here represents 2025 Max and Large battery pack. A full list of warranty coverage can be found in the New Vehicle Warranty Guide.
Frequently asked questions
The majority of vehicle service calls can be completed via Mobile Service including any repairs that don’t require a vehicle lift. We prioritize the safety of our technicians and owners by limiting repairs to what’s safe in a Mobile Service environment.
Rivian is building out a network of Service Centers to support all Rivian owners. Currently, visits to our Service Centers are by appointment only. If you need vehicle service, you can report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5. Find a Service Center near you.
Rivian will come to you. Our fleet of mobile service vans can perform a majority of vehicle care needs at your home, place of work or wherever your vehicle might be. Mobile service is available for all Rivian owners anywhere in the U.S. and Canada.
While possible, we recommend scheduling repairs with Rivian Service Centers or Rivian Mobile Service. For additional coverage, we have also established a network of Rivian Certified locations to handle collision repairs, diagnostics and calibrations. Learn more about Rivian Certified locations.
You'll be able to report vehicle issues and request a service appointment in the Rivian app or by calling the Rivian Service Support Team at (855) RIVIAN5.