Rivian is committed to respecting your privacy
Effective Date: 9/10/21
Last Reviewed on: 9/10/21
Key, non-exhaustive points about our information practices are summarized below, followed by comprehensive explanations of each subject.
Collection. We collect information about you, such as identifying information (e.g., name, driver’s license number), information about your vehicle (e.g., vehicle location, use, performance), payment data (e.g., payment type and method), and contact information (e.g., e-mail address, telephone number). See additional details below.
Use. We use your personal information to provide our products and services, for product development, and research, marketing, and to develop a business relationship with you. See additional details below.
Sharing. We share your personal information to provide you with products and services, to improve the quality, safety, and security of products and services, to comply with applicable law, to respond to your requests, marketing or other business purposes, subject to your consent where required. We do not sell your personal information. See additional details below.
Data Security. We use reasonable administrative, technical and physical security to protect the personal information we retain. See additional details below.
Choices. You have choices regarding how we use and share your personal information for marketing and other purposes. See additional details below.
Children’s Privacy. We do not target or knowingly collect any personal information from children under the age of 16. See additional details below.
California Privacy Rights. If you are a California resident, you have additional rights regarding your control and access to the data we collect from you. See additional details below.
Rivian App. For information regarding our privacy practices for the Rivian App, see additional details below.
Job Applicants. If you are a candidate for employment at Rivian, please visit our Candidate Privacy Notice for additional information.
Contact Us. Please contact us at email@example.com or (866) 460-2410 if you have any questions or concerns regarding our data handling practices.
Information We Collect About You and How We Use It
The personal information we collect depends on how you interact with us, the products or services you purchase, and the choices you make. We collect personal information about you from different sources and in various ways including (i) through your commercial relationship with us such as when you provide it to us directly on the Site, via email, or through your online or offline/in-person interactions with us; (ii) from your vehicle either directly from an in-person visit (e.g., vehicle repair or service) or via vehicle telemetry or through your vehicle charger; or (iii) through automatic internet collection technologies. We may also collect your personal information from our contractors, service providers, employees, representatives of business customers, and other third parties including third party marketing companies that we use to provide you with information concerning our products, service offerings and other information. The personal information we collect and how we use it includes the following:
Personal Information We Collect
Information collected through your interactions and commercial relationship with us
Identifying and contact information, such as your full name, signature, home address, email address, telephone number, driver’s license number, social security number, date of birth, IP address, vehicle identification number (VIN), license plate number and unique Rivian ID associated with your Rivian account.
Vehicle purchase and customer service information, such as call records, proof of insurance, logs and copies of your interactions, your feedback, call recordings, correspondence, and vehicle service and repair history.
Payment data, such as payment type and method, credit and debit card information, bank account and routing number, and other payment or billing information if you provide it to us.
Preferences, such as your preferences for communication, details about you and your interests to help provide a better customer experience, language, time zone, or other regional identifiers such as US or metric measurements.
Security, such as passwords, security questions, and usernames when you create an account with us.
Information in connection with your charging activities
Consumption details, session data and charging records, such as information regarding your charging station and network consumption and usage, which includes type of charger you use, where it is located, charging kWh, time stamp for charging sessions, vehicle identification number (VIN), and duration of charging sessions. We also collect charging session data and records, such as speed of charge, session start, stop, unlatch, session cost, energy, idle times, charger ID, Rivian ID, and other similar information. In addition, we collect payment type and method, and other payment or billing information if you provide it to us to facilitate your charging activities.
Information we collect from your vehicle. Note that the vehicle information set forth below may be linked to your vehicle identification number (VIN) or other identifier, and includes the following categories and examples:
Driver Behavior and Usage data, including vehicle location, vehicle direction (heading), speed, braking and acceleration events, driver profile preferences and recent destinations, Wi-Fi data including SSID and infotainment usage and preferences (including radio, in-vehicle apps, and phone pairing) and other vehicle feature usage including our Advanced Driver Assist System (ADAS), and vehicle telltale/indicator and signal usage. Note that we do not collect your mobile phone contacts and call history, and they are displayed in your vehicle only when your mobile phone is connected to the vehicle.
Operation and Performance data, including vehicle state (e.g., sleep, standby, ready, go/drive) battery usage and operational information, vehicle service history, charging statistics, odometer reading, electrical system functionality, hardware and software functionality information, infotainment system information, seat belt settings, diagnostic trouble codes, current charge state, and miles traveled, and sensor data, voice command information, external vehicle noise and vibration recordings, stability control or anti-lock events, security/theft alerts, driver and passenger presence in seat, vehicle dynamics and torque, sensor readings, thermal information, tire pressure, energy storage and efficiency, and other data to assist in identifying and analyzing your vehicle’s operation and performance.
Vehicle Service and Repair History data, including any recall information, details regarding services and repairs performed on your vehicle and other similar data.
Safety and Crash Details involving your Vehicle, including event data recorder data, air bag deployments, crash avoidance alerts, impact data, camera and video images and sensor data, safety system status, and other safety and crash related information concerning your vehicle. Note that we will not retrieve event data recorder data from your vehicle without your or your authorized representative’s permission or as permitted by applicable law.
Advanced Driver Assist System (ADAS) and Autonomy data, including sensor data, vehicle location and surrounding video images from our external vehicle cameras. These video images may incidentally capture pedestrians and license plate numbers, which we do not analyze specifically, process separately or associate with any identifiable individuals or vehicles. To promote safety, our Highway Assist feature utilizes a driver monitoring camera to alert the driver to stay attentive to the driving task while using this feature. We collect head and eye gaze directional data from that camera to determine whether a driver distraction alert should be initiated. We also collect metrics measuring the frequency of distraction alerts initiated by the system.
Roadside Service, and SOS Services data, including vehicle location, time of crash, crash details indicating severity of crash and where impact occurred. This data is collected and shared when a crash occurs triggering an airbag deployment or a rear impact collision meeting our severity threshold for notification. We also collect information regarding SOS calls made from your Rivian vehicle or under your Rivian account such as the time, date and duration of your call. We may also record your call for quality control purposes. We may also collect your vehicle identification number (VIN), location, reason for service or emergency call, where the vehicle is being transported for service or storage and other related information.
How we use it
How we use interactions and commercial relationship information
To provide our products and services and further our commercial relationship. For example, we use your information to facilitate and configure Rivian vehicle pre-orders, facilitate your title and registration and delivery, communicate updates concerning your vehicle, provide our Rivian services, or contact you as necessary to fulfill orders or reservations you have placed for Rivian products, services, demonstration drives, or home installation. We may also contact you to ask for your feedback about a product, service, or event. We may also use your information to facilitate vehicle purchasing, financing or a vehicle trade-in. We may further use your information to assist you in connection with our services including roadside, SOS/eCall and emergency services or to configure your remote vehicle key fob.
To send you promotional material, further marketing activities and fulfill your requests. Promotional or marketing materials may include newsletters or other information regarding Rivian contests, events, and/or products or services. We also use your information to market or share other Rivian services or products that may be of interest to you based upon information you have provided to us. Promotional materials may be conveyed in emails. If you no longer wish to receive these materials, you may opt out by contacting us at firstname.lastname@example.org or (866) 460-2410.
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request information or ask a question about our products or service offerings, we will use that information to respond to your inquiry.
To conduct security and fraud analysis and monitoring.
To provide customer support, and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses
How we use charging information
To provide our charging products and services and to allow you to charge your vehicle on our partner network sites.
To allow us to analyze, develop and improve our charging stations and networks including determining where to place future charging locations.
To allow us to assign a price to a charging session and process payment for that session.
To perform research, security and data analysis and to troubleshoot, which includes addressing potential issues with our charging network.
To allow us to access home charging data that can be used in customer programs intended to reduce your costs or share charging tips, tricks, recommendations, or other personalized stories.
To participate in state and federal government programs aimed at reducing carbon emissions.
How we use vehicle information. We may use your vehicle information for the following purposes:
To provide vehicle features and services, including vehicle information necessary (e.g., vehicle location) to provide our charging trip planning feature, visualize trip summaries, Roadside and SOS/eCall services, and ADAS/autonomy features (including our Highway Assist feature and its driver monitoring camera).
To provide vehicle repair, safety, warranty, collision, and maintenance support and services. We may also use your information to assist with safety recalls or other initiatives aimed at improving vehicle safety or functionality. In connection with these services, we may also use your vehicle identification number or Rivian ID or other identifier to contact you with service bulletins or safety information, or to deliver an over-the-air software update to your vehicle.
To analyze and use for legitimate business purposes such as vehicle trade-ins, fraud detection, vehicle crash analysis, and tampering.
To enable ongoing vehicle reliability improvements and to develop and improve vehicle diagnostic, repair and maintenance strategies. This includes servicing your vehicle as well as analyzing remotely your vehicle’s operation, performance and use, which may involve the aggregation of your vehicle data with other Rivian vehicles to predict and troubleshoot potential vehicle failures or understand causes leading to a vehicle failure.
To allow us to improve our vehicles, products and services (including Rivian’s insurance products and services) and to develop new ones. We also use your vehicle information for research and development purposes, which includes analyzing and assessing vehicle performance, functionality, and safety to evaluate and further our business, products, and services.
Additional ways we may use your information
If we are required to respond to a law enforcement request and as required by applicable law, court order, governmental regulations or to facilitate a vehicle recall.
To present our Site and its content to you.
To carry out our obligations and enforce our rights arising from any contracts entered between you and us or Rivian and a third-party, including for billing and collection.
To notify you about changes to our Site or any products or services we offer or provide through it.
As described to you separately when collecting your personal information.
Additional data collection
Information Collected through Automatic Data Collection Technologies, as you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, which includes the items set forth below. We use this information to personalize your experience on the Site or with the company and/or to improve the security, design, and/or function of the Site. We do not use this information for behavioral advertising or share this information for behavioral advertising.
Information Automatically Collected via the Site. When you visit the Site, Rivian automatically collects certain technical information from your browser, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other data about your visit to the Site.
Information Collected Using Other Tracking Tools. In addition to, or in conjunction with Cookies, we may use other tracking tools to improve users’ experiences on the Site. For example, pixel tags (also known as clear GIFs, web bugs, or web beacons) may be used to track the online movements of users of the Site. Pixel tags and similar tools may also be used in our emails to track whether an email was read or forwarded to someone else. We also collect information concerning online interactions with our owner’s guide, which we do not associate with identifiable individuals.
Information Collected Using Web Analytics Tools. We may use web analytics tools to understand usage patterns, traffic analysis, and to improve our Site. These tools may include:
Google Analytics, which enables demographics and interest reporting so that we may collect anonymized data about the gender, age, and interests of visitors to the Site. You can read Google’s security and privacy policies for Google Analytics at policies.google.com/technologies/partner-sites. You may opt out of having your data used by Google Analytics by accessing Google’s Ads Settings, Ad Settings for mobile apps, or any other available means.
Crazy Egg, which enables us to understand usage patterns, traffic analysis, and to improve our Site. You can prevent the storage of Cookies by setting your browser software accordingly. See: crazyegg.com/opt-out. Information about the collection, processing and use of data by Crazy Egg can be found here: crazyegg.com/privacy.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. Rivian reserves the right to process non-personally identifiable information or deidentified information for any legitimate purpose.
Third-Party Vehicle Apps. We recommend you review the terms and conditions, privacy policies and settings for any third-party app or service (e.g., Spotify, Alexa) to which you subscribe to and/or use in your Rivian vehicle or product. A third-party may ask you to grant certain permissions, for example, information about your vehicle’s location. We are not responsible for apps or services provided by any third party, which includes their use of your data.
Gear Guard™️ Cameras. You may capture external video images through our Gear Guard video and perimeter features. You control the collection and use of this data, and we do not access it without your consent.
Our Sharing of Your Personal Information
We share personal information with our affiliates and as set forth below for legitimate business purposes, which also includes when you direct us to share it with others, or as necessary to complete your transactions or provide the products or services you have requested or authorized.
We share your personal information with the following parties:
Technology and Other Service Providers. With software, IT, customer relationship management, wireless, mapping, data analytics, cybersecurity, charging, cloud service, consultants, financial, legal and other similar providers we use to support our business.
Payment Service Providers. With our payment processors, and system providers to perform functions such as processing, storing, verifying or managing payment card information. We utilize Stripe to process your credit card payments. Your payment information is transmitted directly to Stripe, and we do not store it on our systems. Stripe is PCI-certified and you can learn more about Stripe’s privacy practices at https://stripe.com/privacy.
Business Partners and Other Third Parties. With parties where you have elected to receive a service from them, authorized them to receive data from Rivian, or directed us to share your personal information with them. For example, you may direct us to share certain vehicle information with a vehicle usage-based insurance provider for your insurance purposes, or to share your personal information with an electric utility or charging installer in connection with your Rivian product or service. We may also share your information with repair and collision shops and insurance companies to allow us or a third party to service, maintain and repair your vehicle. We additionally may share your personal information with any other third parties that you authorize.
Emergency Service and Roadside Providers. With our third-party connected vehicle software provider and emergency service providers, third-party call center(s), roadside assistance providers (e.g., tow truck operator), law enforcement and EMS personnel in connection with our roadside and SOS/eCall service offerings.
Third Party Advertising. With our marketing service providers with your consent where required.
With Other Third Parties Including Law Enforcement. We may share your personal information when legally required or when we deem advisable to do so, such as at the request of governmental authorities or law enforcement or to verify or enforce compliance with policies governing the Site and applicable laws. In addition, we may disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property or safety of others or Rivian. Rivian may also participate in state and federal government programs aimed at reducing carbon emissions. Some programs may require sharing vehicle data and charging information, which could include your vehicle identification number and where your vehicle was charged. We may also share your personal information with other third parties if you authorize us to do so.
Corporate Transactions. In connection with, during, or upon completion of a merger, acquisition, asset sale, or other business transaction that involves some, or all, of Rivian’s assets, data you have provided to Rivian may be transferred to a third party such as a successor or purchaser as part of a transaction.
We may share de-identified information in accordance with applicable law without restriction with third parties for legitimate business purposes.
Should you have further questions or concerns about our security measures, please email us at email@example.com or call us at (866) 460-2410.
Choice and Control of Your Personal Information
You can control how your information is used in the following ways. For California residents, you have additional means to control your information: for additional information, please visit our Privacy Notice for California Residents.
Information Request. You may request information from Rivian regarding the personal information it collects from you and how it shares your personal information with third parties. We will endeavor to provide a copy of this information in a standardized format. You may make such a request by emailing firstname.lastname@example.org or calling us at (866) 460-2410.
Access and Correct your Personal Information You can review, update and request to change your personal information by contacting us at email@example.com or (866) 460-2410 where you can request access to, correct, or delete any personal information that you have provided to us. We will ask you to verify your identity before we give you access to your information or correct it. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Opt Out of Communications. If you no longer wish to receive promotional emails you have opted into, you may opt out by contacting us with your request at firstname.lastname@example.org or (866) 460-2410 or by following the opt-out instructions in our communications.
Update or Cancel an Account with Rivian. If you signed up for an account with Rivian, you may update the information associated with your account at any time by contacting us at email@example.com or (866) 460-2410.
Nevada Privacy Rights. While we do not sell your personal information, if you are a Nevada resident, you may nonetheless direct us to opt you out of any sale of your personal information.
Children Under The Age of 16
Rivian does not knowingly collect or maintain any information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us as set forth below. If we become aware that we have collected the personal information of a child, we will take steps to promptly delete such information.
Transfer of Personal Information
Privacy Notice For California Residents
Effective Date: 9/10/21
Last Reviewed: 9/10/21
If you are a California resident, California law provides you with additional rights regarding our use of your personal information. This Privacy Notice for California Residents applies only to personal information (defined below) concerning individuals who reside in the State of California. We provide this notice in accordance with the California Consumer Privacy Act of 2018 ("CCPA") and any terms defined in the CCPA have the same meaning when used in this Notice.
Information we collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA's scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the California Confidentiality of Medical Information Act (CMIA), or clinical trial data.
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
In particular, we have collected the following categories of personal information from or about consumers within the last twelve (12) months:
Examples: A real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, account name, driver's
license number, passport number or other similar identifiers.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples: A name, signature, Social Security number, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Protected classification characteristics under California or federal law
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Internet or other similar network activity
Examples: Browsing history, information on a consumer's interaction with a website, application, or advertisement.
Examples: Physical location or movement.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information
Examples: Current or past job history or performance evaluations (for Rivian job candidates).
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records (for Rivian job candidates).
Inferences drawn from other personal information
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We obtain the categories of personal information listed above about you from different sources and in various ways including (i) when you provide it to us directly on the Site, via email, or through your online or offline interactions with us or otherwise through your commercial relationship with us; (ii) from your vehicle either directly from an in-person visit (e.g., service or repair) or via telemetry or through your vehicle charger; and (iii) through automatic internet collection technologies. We may also collect your personal information from our contractors, service providers, employees, representatives of business customers, and other third parties including third party marketing companies that we use to provide you with information concerning our products, service offerings and other information.
Use of Personal Information
Sharing Personal Information
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, Rivian has disclosed each of the personal information categories identified above for a business purpose.
Sales of Personal Information
In the preceding twelve (12) months, Rivian has not sold personal information nor has it sold personal information of minors under the age of 16.
Your Rights and Choices
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
1. Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
Sales, identifying the personal information categories that each category of recipient purchased; and
Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
2. Deletion Request Rights
You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us, or our service provider(s), to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
3. Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Calling us at (866) 460-2410
Emailing us at firstname.lastname@example.org
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us through the methods noted above. Only the consumer or authorized agent may make a verifiable consumer request related to their personal information. An “authorized agent” is a person (or a business entity registered with the California Secretary of State) that consumers have authorized to act on their behalf or an individual granted authority under a written power of attorney issued pursuant to California Probate Code sections 4000 to 4465.
If you are an authorized agent who wishes to submit a request to know, a request to delete, or a request to opt-out on behalf of another consumer, please submit to us sufficient information to allow us to verify your identity to a reasonably high degree of certainty and either:
Proof of authorization to submit the request, written and signed by the consumer; or
A power of attorney pursuant to Probate Code sections 4000 to 4465.
We may deny a request from an authorized agent who does not submit adequate proof that they have been authorized by the consumer to act on the consumer's behalf. We may also contact the consumer directly to confirm their identity and that they provided you permission to submit the request on the consumer's behalf.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
4. Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
California Do Not Track Disclosure
Do Not Track (“DNT”) is a privacy preference that you can set in your web browsers, which allows you to opt out of tracking by websites and online services. We do not currently recognize or respond to DNT signals. For more information about DNT, please see www.eff.org/issues/do-not-track.
California Shine the Light
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com.
California Business and Professions Code Section 22581
California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code Section 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To remove content or information you have publicly posted, please send a detailed description of the specific content or information you wish to have removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
If you have any questions or comments about this notice, the ways in which Rivian collects and uses your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at the following US toll free number: (866) 460-2410 or by emailing us at firstname.lastname@example.org.
Postal Address: 14600 Myford Road, Irvine, CA 92606
The Rivian App and Your Privacy
Information We Collect About You and How We Collect It
We collect personal information from and about users of our App or vehicles they use directly when provided it to us or automatically when the App is used. We collect the following personal information:
Name, email address, your Rivian ID and telephone number;
Photographs or video clips associated with repair or service if you choose to share them with us. We will not otherwise access or view photographs, audio or video stored on your device.
Your smart phone or other connected device information which includes:
the real time location of your device (if permission is granted);
details regarding your access and use of the App and the App Services including your viewing time, App navigation and features utilized;
your device’s type, operating system (os), os version, device unique identifier, type of browser, browser version and app version.
Your vehicle charging usage including session length, location, energy added per session, cost breakdown and network information;
details of transactions you carry out through the App.
Data associated with use of the App Services including your vehicle entry commands (e.g., unlocking door), service scheduling, and inquiries.
Information about you from additional online and offline sources including commercially or publicly available third-party sources.
If you do not want us to collect this information do not download the App or delete it from your device. Note, however, that opting out of the App's collection of location information will disable its location-based features.
The technologies we use for automatic information collection may include:
Google Firebase. The App integrates with Google Firebase using their Software Development Kit (SDK) in order to capture analytics that, for example, enable us to assess how the App is interacted with, if and how certain features are being used and to collate usage statistics such as Daily and Monthly Active users, average App session lengths.
Apple Developer Console and Google Play Console. Rivian uses App Store Connect and Google Play Console to distribute the app on the iOS and Android platforms respectively. Data in connection with downloads, source countries, crash analytics, devices and operating system versions are all collected and shared with Apple and Google upon download of the app from the App Store or Google Play Store.
Our Use of Your Personal Information
Provide you with the App and App Services and their contents, and any other information, products or services that you request from us.
Notify you when App updates are available, and of changes to any products or services we offer or provide though it.
Present notifications regarding your vehicle status or other elements of your Rivian experience via channels such as SMS or Push Notification where you have given permission.
To fulfill the purpose for which you provide it. For example, if you provide us with a picture in connection with a repair or service call through the App, we will use it for that purpose.
The App usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to improve App usability based upon data which shows a feature is not intuitive or to deliver new features where our usage information highlights a gap in functionality.
We use location information we collect to deliver features within the App such as to alert you to the nearest vehicle charging station or site.
Our Sharing of Your Personal Data
Choice and Control of Your Personal Information
Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device's location during the onboarding process or at any time via the device's privacy settings. If you block the use of location information, some parts of the App may become inaccessible or not function properly.
Push Notifications. You can choose whether or not you wish to receive service related push notifications from Rivian regarding your vehicle both at onboarding or via your device settings. If you block the use of push notifications, some information we may communicate to you such as charging session state may only be available when the app is opened on your device.
Updating Personal Information. You may choose to manage your first name, last name, email address, phone number and payment method(s) via the app within your account section.
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, see the Privacy Notice For California Residents section above. California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com or write us at 14600 Myford Road, Irvine, CA 92606.
Children Under The Age of 16
The App is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at firstname.lastname@example.org.
The safety, security and privacy of your information also depends on you. Where we have given you a password, Rivian ID or other credential for access to the App, you are responsible for keeping these items confidential. Do not share these items with anyone or let anyone use them in connection with a Rivian product. We are also not responsible for circumvention of any privacy settings or security measures we provide.