Where can I take my Rivian to get the front passenger seat belt sensor inspected and fixed?
As part of our voluntary recall, we’re offering this inspection through no appointment needed visits to Rivian Service Centers and prioritized service appointments. Walk-in locations and operating hours are listed below.
If you prefer to schedule an appointment, please call Rivian Service at 1-855-748-4265.
Arizona
Phoenix Service Center 1075 East Salter Drive, Phoenix, AZ, 85024
Pop-Up Service Hours (MT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am- 5:00 pm
Instructions:
When approaching the Rivian Phoenix Service Center from East Salter Drive:
Enter the parking lot and take your first turn to the right (please do not turn left since that path is exit only)
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
California
Costa Mesa Service Center 261 Briggs Avenue, Costa Mesa, CA 92626
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Costa Mesa Service Center from Briggs Avenue:
Enter the main driveway and pull up to the yellow cones located near the glass double doors of the customer entrance
A Rivian employee will be there to greet you, confirm your vehicle information, and provide any additional guidance needed
San Jose Service Center
660 N King Road, San Jose, CA 95133
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian San Jose Service Center from King Road:
Turn onto Dobbin Drive and take the first right turn through the gate into the main parking lot, you will see a large concrete ramp. Please make a left to enter the service side of the lot, go past the dockzilla (Black and yellow metal ramp)
Please follow the signage and park in designated spots along the far fence line.
A Rivian employee will come out to greet you in and confirm your vehicle information, and provide any additional guidance needed.
Please come into the Service Lobby if you are not immediately met by a Rivian employee.
El Segundo Service Center 401 Coral Circle, El Segundo, CA 90245
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian El Segundo Service Center from Coral Circle:
Enter the parking lot on the left and park in the first available space on your left hand side (ADA spaces are also available in the same lot on your right)
A Rivian employee will be there to greet you, confirm your vehicle information, and provide any additional guidance needed
San Diego Service Center 9530 Cabot Drive, San Diego, CA 92126
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian San Diego Service Center from Miramar Road:
Enter the driveway located on Cabot Drive
Once in the parking lot, turn right and follow the parking lot until you reach the first tent
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
South San Francisco Service Center 206 Utah Avenue, South San Francisco, CA 94080
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian South San Francisco Service Center from Utah Avenue:
With the Service Center on your right hand side, pull into the second driveway from Utah Avenue, an arrowed sign will help to indicate this entrance
Once in the parking lot, you will see a Rivian employee who will direct you to park along the fence
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
West Sacramento Service Center 1050 Triangle Court, West Sacramento, CA 95605
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Sacramento Service Center on Triangle Court:
Enter through the third (3rd) and last gate to the parking lot - This entrance will be labeled with an arrowed sign to help indicate where to turn right
Once you enter through the gate, please turn right and park in one of the parking spaces on the left-hand side (indicated with orange cones)
A Rivian employee will be there to greet you, confirm your vehicle information, and provide any additional guidance needed
Colorado
Denver Service Center 3893 Steele Street, Denver, CO 80205
Pop-Up Service Hours (MT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Denver Service Center from 39th Avenue:
Enter the parking lot (you will see our Rivian sign)
Once in the parking lot, you will see a Rivian employee located on the right with a safety vest at a table underneath our delivery awning
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Florida
Miami Service Center 6955 NW 52nd St Unit 14, Miami, FL 33166
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Miami Service Center from 52nd St:
Pull through the gate and continue straight towards the back of the property
Drive onto the ramp and park your vehicle on the ramp platform
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Orlando Service Center 1026 Jetstream Drive, Orlando, FL 32824
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Orlando Service Center from Jetstream Drive:
Park in any available spot in front of the service center before you reach either of the gates
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Georgia
Atlanta Service Center 2333 Defoor Hills Road NW, Atlanta, GA 30318
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Atlanta Service Center from Defoor Hills Road:
Use the left entrance and park in one of the “Reserved” parking spots
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Illinois
Chicago Service Center 2033 West Walnut Street, Chicago, IL 60612
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching our Rivian Chicago Service Center from West Walnut Street:
Enter the East gate parking lot
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Normal Service Center
1356 Rivian Motorway, Normal, IL 61761
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching our Rivian Normal Service Center from Rivian Motorway:
Enter the North Lot gate and follow signs to the pop-up Service area
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Kansas
Olathe Service Center 601 North Lindenwood Drive, Olathe, KS 66062
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Instructions:
When approaching the Rivian Olathe Service Center location from Lindwood Drive:
Park in any available parking spaces at the front of the building indicated by the orange cones
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Massachusetts
Chelsea Service Center 25 Griffin Way, Chelsea, MA 02150
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Chelsea Service Center from Griffin Way:
Enter the lot from the left-most gate (first on your left if coming from Eastern Avenue or second on your right if coming from Chelsea Greenway)
Pull in front of the building to the queue indicated by orange cones
Once parked, please honk your horn to indicate your arrival
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Michigan
Plymouth Service Center 13250 Haggerty Road, Plymouth, MI 48170
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 4:00 pm
Instructions:
When approaching the Rivian Plymouth Service Center from Haggerty Road:
Enter through the main driveway on Haggerty Road and follow the signs for Vehicle Service
Park at the first charging station that is marked by orange cones and please honk your horn to indicate your arrival
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Minnesota
Minneapolis Service Center 6980 Oxford Street, Minneapolis, MN 55426
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 6:00 pm
Instructions:
When approaching the Rivian Minneapolis Service Center from Louisiana Street:
Enter from the first entrance on Oxford Street
Park in one of the three “Reserved Parking” spots on the left-hand side in front of the building
Once parked, please honk your horn to indicate your arrival
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
If no one comes out to assist right away, please ring the doorbell on the service door to the left of the second garage door
Nevada
Las Vegas Service Center 1914 Mendenhall Drive, North Las Vegas, NV 89081
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Las Vegas Service Center from E Mendenhall Drive:
Pull into the parking lot and turn left towards the two spots in front of the building marked “Reserved Parking”
Once parked, please honk your horn to indicate your arrival
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
New York
Brooklyn Service Center 512 Johnson Avenue, Brooklyn, NY 11237
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 9:00 am - 5:00 pm
Instructions:
When approaching the Rivian Brooklyn Service Center from Varick Avenue:
Park in one of the available spaces near the entrance of the building marked with a “Customer Parking” sign
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Ohio
Cleveland Service Center 9601 Granger Road, Cleveland, OH 44125
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Cleveland Service Center from Granger Rd:
Enter the parking lot and follow directional signs for Rivian Service Parking.
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Oregon
Tualatin Service Center (Portland) 17725 SW Pacific Highway, Tualatin, OR 97062
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am - 5:00 pm
Instructions:
When approaching the Rivian Tualatin Service Center from SW Pacific Highway:
Pull into the main lot and park in any open parking space along the North side of the building
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Tennessee
Nashville Service Center 305 5th Avenue N, Franklin, TN 37064
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 9:00 am - 5:00 pm
Instructions:
When approaching the Rivian Franklin Service Center from 5th Avenue:
Pull into the driveway on the North side of the building
Park in any of the available parking spaces indicated as “Customer Parking”
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Memphis Service Center 6936 Appling Farms Parkway, Memphis, TN 38133
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 9:00 am - 5:00 pm
Instructions:
When approaching the Rivian Memphis Service Center from Appling Farms Pkwy:
Enter the parking lot and park in one of the 3 spots designated by traffic cones
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Texas
Austin Service Center 622 Morrow St, Austin, TX 78752
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 9:00 am - 12:00 pm
Instructions:
When approaching the Rivian Austin Service Center from Morrow Street:
Pull into the parking lot through the lane labeled with an "entrance" sign and follow the service lane indicated with orange cones
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Dallas Service Center 2512 Hawes Ave, Dallas, TX 75235
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 9:00 am - 5:00 pm
Instructions:
When approaching the Rivian Dallas Service Center from Hawes Avenue:
Enter the parking lot and pull up along the side curb where signs will indicate "Service Appt Parking"
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Houston Service Center 20221 Carriage Point Drive, Houston, TX 77073
Pop-Up Service Hours (CT):
Mon - Fri: 8:00 am - 6:00 pm
Instructions:
When approaching the Rivian Houston Service Center from Candleridge Park Drive:
Enter the driveway at the rear of the building
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Utah
Salt Lake City Service Center 1830 West Redwood Depot Lane, Salt Lake City, UT 84104
Pop-Up Service Hours (MT):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 8:00 am- 5:00 pm
Instructions:
When approaching the Rivian Salt Lake City Service Center from West Redwood Depot:
Pull into any available parking space at the front of the building marked with a “Customer Parking” sign
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Virginia
Richmond Service Center 2289 Dabney Road, Richmond, VA 23230
Pop-Up Service Hours (ET):
Mon - Fri: 8:00 am - 6:00 pm
Sat: 9:00 am- 5:00 pm
Instructions:
When approaching the Rivian Richmond Service Center from Dabney Rd:
Bear to the left, following cones into parking loop on the left side of the building
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
Washington
Bellevue Service Center 620 116th Avenue Northeast, Bellevue, WA 98004
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 8:00 pm
Sat: 9:00 am- 6:00 pm
Instructions:
When approaching the Rivian Bellevue Service Center from 116th Avenue:
Enter the parking area through the driveway on the left side of the building and proceed to the Service staging area designated by orange cones
A Rivian employee will be there to greet you, confirm your vehicle information and provide any additional guidance needed
British Columbia (Canada)
Vancouver Service Center 13551 Commerce Pkwy #110, Richmond, BC V6V 2L1, Canada
Pop-Up Service Hours (PT):
Mon - Fri: 8:00 am - 5:00 pm
Instructions:
Service Center entrance is on the west side of the building:
Please park in any open stall
Enter at main glass door, Rivian office will be on the right, please ring doorbell and a representative will come to the door to greet you
Please ensure WO authorization is approved prior to arrival in order to expedite visit
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