Reserving and configuring

Purchasing process

Delivery

Rivian experiences

Purchasing

Orders, cancelations and returns

Financing and payments

Incentives

Trade-ins

About charging

About our vehicles

About reserving

Profile and password

Customer support

Account

Adventure Gear

At home

Battery and range

Careers

On the road

Charging

Charging Privacy

Collision Centers

Who we are

Vehicle Privacy

Mobile App Privacy

Web and Other Interactions Privacy

Privacy

Company

Connect+

Preparing for delivery

Registration and fees

Demo drives

Deposits and refunds

Driver+

Features and functionality

Fleet

Orders and returns

Wheels and tires

Gear Shop

General specifications

Insurance

Off-road performance

Servicing a Rivian vehicle

Roadside Assistance

Recall Information

Service

Warranty

Vehicle

Support documents

Ownership

Packages and options

Vehicles

Storage

Specifications

Upfit

Products

Visit us

supportWidget

Footer - /r1t

navigation-r1t

Footer - /r1s

navigation-r1s

Footer - /r2

Footer - /fleet

/configurations/list

Shop new inventory

/configurations/list?INVENTORY_TYPE=PRE_OWNED_VEHICLE

Shop pre-owned

/spaces

Spaces

/gear-shop

navigation-gear-shop

/our-company

Our Company - Quote Image - Desktop

Our Company

Footer - Stories

Stories

Footer - Terms

Terms

Footer - Privacy

Footer - Legal

Legal

Footer - Recalls

Recalls

Footer - Accessibility

Accessibility

Footer Media

Footer Newsletter Background Circle

Education - Column

Education

/experience/pre-owned

Pre-Owned

/experience/purchasing

/experience/charging

/experience/insurance

/experience/service

Company - Column

/investors

Investors

Resources - Column

Resources

/support

Support

Footer - LinkedIn

Linked-In SVG

LinkedIn

Footer - Instagram

Instagram SVG

Instagram

Footer - X

Rivian X Page – X Icon

Footer - YouTube

YoutTube SVG

Youtube

Chat

Contact us any time. We typically respond within one business day. (kbgroup)

customerservice@rivian.com - kbgroup

Email - kbgroup

(888) RIVIAN2 (kbgroup)

Call

Contact us

Demo Drive

Our spaces

Visit

All Gear

Charging Products

Vehicle Gear

Lifestyle

Charging with Rivian

Charging tools

Charging products

Pre-owned

Mission and Purpose

Leadership

Contact Us

Support Center

Shop R1S

1-6 week delivery

Shop R1T

1-12 weeks delivery

Build

Explore

Shop

Preowned

/r1s - Global Nav Media

/r1s - Global Nav Media Image

Starting at $75,900

R1T - Explore

R1T - Shop

/r1t - Global Nav Media

/r1t - Global Nav Drawer Image

Starting at $69,900

Explore R2

Reserve R2

Reserve

/r2 - Global Nav Media

/r2 - Global Nav Drawer Image

Starting at $45,000

Explore R3

/msp - Global Nav Media

/msp - Global Nav Drawer Image

Explore Fleet

Start a Fleet Order

/fleet - Global Nav Media

/fleet - Global Nav Drawer Image

Rivian Support

Support Search

Get information on order cancellations and returns for Rivian vehicle purchases. Learn about the steps involved and how to manage your orders efficiently.

Rivian Gear Shop Orders: Cancellations & Returns Support

How can I prepare for the digital purchasing experience? (United States)

How can I prepare for the digital purchasing experience? (Canada)

How can I cancel my preorder or reservation?

Can I get back my priority for delivery after canceling my preorder or reservation?

Does Rivian have a new vehicle return policy?