Pre-owned Rivian Commercial Van ownership transfer
If you're selling a pre-owned Rivian Commercial Van (RCV), notify us of the transfer. Business buyers need a Rivian Business Account to manage the vehicle and request service.
These steps concern ownership transfer and account setup with us. We do not handle or process vehicle titling or registration changes for pre-owned or used RCVs.
Before you begin
RCVs are managed through a Rivian Business Account and are not compatible with the Rivian mobile app. The buyer steps below require a legal business name and Federal Employer Identification Number (FEIN).
If you're selling
Notify us of a transfer
Immediately after transferring liability or ownership of an RCV to another person or business, email our Fleet Help Team at fleethelp@rivian.com. This includes a private-party sale, sale to an auction house, insurance claim, or other transfer.
Include the following:
The 17-digit vehicle identification number (VIN) for each vehicle transferred
The date of transfer
A bill of sale or notice of release of liability
If you're buying
When buying a pre-owned RCV, email fleethelp@rivian.com with your signed bill of sale as proof of ownership.
If you do not already have a Rivian Business Account, please also provide the details below in your email so we can set one up for you.
Request a Rivian Business Account
Business details
Legal business name
FEIN
Contacts
Primary contact's name, email address, and phone number
Accounts payable contact's name, email address, and phone number
Invoice contact's name, email address, and phone number
Addresses
Primary address
Billing address, if different from the primary address
Shipping address, if different from the primary address
Set up portal access
The Rivian Partner Portal lets your team purchase parts, add and manage credit cards, and view past service invoices.
When we create your business account, the primary contact receives a password setup email. Use that email to set a password.
Sign in to the Rivian Partner Portal at business.rivian.com.
Add a credit card to your Rivian Business Account. A payment method must be on file before we can open a work order.
Add authorized users
The primary contact is an authorized user by default. To add other authorized users, provide us with each person's full name, phone number, and email address.
Authorized users can request service by phone, order parts in the Partner Portal, and receive and authorize work orders and service estimates by email.
Request service
Request all RCV service by calling our dedicated Commercial Customer Service Line at (855) 745-1878. Have the VIN and a description of the concern ready. Work order authorization takes place by email.
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