What factors impact my delivery window estimate?
Your specific delivery window estimate is based on your delivery location, configuration and original preorder or reservation date. It’s also influenced by how we batch production of vehicles at our plant, supply availability and shifts in customer preference.
Delivery Location
This is the address you intend to take delivery of your Rivian. A major factor in being able to deliver your vehicle is being near a Service Center. We’re continually rolling out new locations, and access to our network of Service Centers is essential to deliver and provide ongoing service support for your vehicle.
Configuration
This is the model, colors and options you’ve saved in your Account Page. If you’ve selected options we’re not yet producing like Standard pack, your delivery timing will correspond with when that option starts delivering. Our Customer Engagement Center is available to discuss what configurations are currently being built, and how you may improve your delivery timing.
Preorder or reservation date
This is the date that you placed your deposit and ordered a Rivian vehicle. While it’s sometimes thought of as a “place in line”, your preorder or reservation date is one of many variables that’s used to generate your delivery window estimate. As much as possible, we prioritize our earliest customers.
Batching production
We batch produce vehicles based on similar configurations. Building large groups of similarly configured vehicles helps us manage supply chain constraints, as well as produce more efficiently so that we can build and deliver vehicles as quickly as possible.
Supply availability
We produce many vehicle components ourselves and work with hundreds of suppliers to get the parts needed to build your Rivian. Depending on available supply, we shift our build plan as needed to keep producing vehicles at a steady capacity, and adjust delivery estimates based on our understanding of our supply chain.
Shifts in customer preference
While reconfiguring your own order may change your window, shifts in the configurations of other customers can impact your delivery timing as well. When customers frequently reconfigure, we adjust our build plan in response. It’s important to remember that even if you change nothing in your own Account Page, your estimate may still change in response to updates to other customer orders.
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