Why will some R1T powered tonneau covers be replaced?
Currently, some R1T owners are experiencing issues with their powered tonneau covers. While most are operating as intended, many are not.
We’re aware of the issue and working on a better solution. As part of that solution, we’re also working on a process for replacing existing tonneau covers. Right now, no customer action is required. We simply want existing R1T owners to know that we’re working hard on this. Our goal is to have a solution in early 2023 and will reach out at that time with next steps.
If your tonneau cover is operating properly, you should continue using it. If you have a service request currently filed for your tonneau cover or experience an issue in the near future, our Service Team will continue to be your main point of contact. We have interim solutions in place to help.
You can get in touch with our Service Team by calling (855) 748-4265 or requesting service in the Rivian app.
Will I have to pay for the powered tonneau cover replacement?
No. We’ll contact you when we’re ready for you to bring it into service and fix the tonneau cover for free, under warranty.
Will my warranty still be valid after replacement?
If your powered tonneau cover is replaced within the New Vehicle Limited Warranty period, it is covered up to 5 years or 60,000 miles (whichever comes first) from the date of vehicle delivery.
What will change about the powered tonneau cover design?
The updated design addresses subcomponent design issues and improves the tonneau cover's robustness against manufacturing build variations. The look and function of the new design is the same.
Is this a recall?
No, this is not a recall and there are no safety or regulatory compliance concerns related to your powered tonneau cover.