Rivian has fully launched the Mobile App Live Chat feature, which allows anyone to talk directly with a Rivian Support Advisor at any time, day or night. Real humans are ready to help with direct support, including general questions, service needs, roadside assistance and other vehicle inquiries.
“Many of our customers are driving an EV for the first time. Live chat offers a lifeline and a friend on the other side of your app no matter when or where you are.”
Rivian engineers, designers, customer specialists and service support advisors came together to understand how we could get those in need of support connected to the right help as fast as possible. This meant reimagining the standard chat experience and ensuring that it was easy to access, contextually relevant and most importantly rooted in human to human interaction.
“You’re always speaking with a human. There are no bots. There are no prompted answers.”
Alex Wilton Rivian Digital Product Manager
In situations where answers may seem just out of reach, our team wants to build moments of connection. Whether you're an owner, a prospective customer, waiting on your delivery or charging a third party vehicle, you can connect anytime for direct and immediate support through Live Chat.
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