You can either cancel your preorder or reservation from the bottom of the preorder detail page in your Rivian Account or by reaching out to the Customer Engagement Center. You'll receive an email confirmation with an estimated refund processing time once complete.

How can I cancel my preorder or reservation?

Reserving and configuring

Purchasing process

Delivery

Rivian experiences

Purchasing

Orders, cancelations and returns

Financing and payments

Incentives

Trade-ins

About charging

About our vehicles

About reserving

Profile and password

Customer support

Account

Adventure Gear

At home

Battery and range

Careers

On the road

Charging

Charging Privacy

Collision Centers

Who we are

Vehicle Privacy

Mobile App Privacy

Web and Other Interactions Privacy

Privacy

Company

Preparing for delivery

Registration and fees

Demo drives

Deposits and refunds

Driver+

Features and functionality

Fleet

Orders and returns

Wheels and tires

Gear Shop

General specifications

Insurance

Membership

Off-road performance

Servicing a Rivian vehicle

Roadside Assistance

Recall Information

Service

Warranty

Vehicle

Support documents

Ownership

Packages and options

Vehicles

Storage

Specifications

Products

Visit us

supportWidget

Footer - /r1t

navigation-r1t

Footer - /r1s

navigation-r1s

Footer - /r2

/spaces

Spaces

/gear-shop

navigation-gear-shop

/our-company

Our Company - Quote Image - Desktop

Our Company

Footer - Stories

Stories

/fleet

navigation-fleet

Footer - Terms

Terms

Footer - Privacy

Footer - Cookies

Cookies

Footer - Legal

Legal

Footer - Recalls

Recalls

Footer - Accessibility

Accessibility

Footer Media

Footer Newsletter Background Circle

Education - Column

Education

/experience/purchasing

/experience/charging

/experience/insurance

/experience/service

Company - Column

/investors

Investors

Resources - Column

Resources

/support

Support

Footer - LinkedIn

Linked-In SVG

LinkedIn

Footer - Instagram

Instagram SVG

Instagram

Footer - Twitter

Twitter SVG

Twitter

Footer - YouTube

YoutTube SVG

Youtube

Did you get the answer you needed?

Chat

Contact us any time. We typically respond within one business day. (kbgroup)

customerservice@rivian.com - kbgroup

Email - kbgroup

(888) RIVIAN2 (kbgroup)

Call (Canada) - KBgroup

Contact us

Demo Drive

Our spaces

Visit

All Gear

Charging Products

Vehicle Gear

Lifestyle

Charging with Rivian

Charging map

Charging products

Mission and Purpose

Leadership

Contact Van Fleet Sales

Contact R1 Fleet Sales

Contact Us

Support Center

Shop R1S

1-6 week delivery

Shop R1T

3-6 month delivery

Build

Explore

Shop

/r1s - Global Nav Media

/r1s - Global Nav Media Image

Starting at $75,900

R1T - Explore

R1T - Shop

/r1t - Global Nav Media

/r1t - Global Nav Drawer Image

Starting at $69,900

Explore R2

Reserve R2

Reserve

/r2 - Global Nav Media

/r2 - Global Nav Drawer Image

Starting at $45,000

Explore R3

/msp - Global Nav Media

/msp - Global Nav Drawer Image

{title} - Support Center - Rivian

Rivian Support

General Customer Service Phone

Support Search

How can I cancel my preorder or reservation? - Support Center - Rivian