How can Rivian drivers in New York revoke or disable remote vehicle access?
Rivian customers in New York have the right to protect themselves from potential misuse of remote vehicle technology in situations of domestic violence by revoking remote vehicle access from their abusers. Once remote vehicle access has been disabled, revoked individuals will no longer be associated with the Rivian vehicle, their phone will no longer function as a key and they will lose the ability to view or interact with the vehicle in the Rivian app.
If your Rivian account email is the primary one associated with your vehicle, follow the Primary Owner process to revoke access. All others should follow the Invited Driver process.
Primary Owner
As the primary owner of a Rivian, you can revoke Rivian app access at any time from anyone you’ve previously invited to use your vehicle, listed in the Drivers and keys section of the Rivian app. Select the driver’s name and tap Revoke access to remove them.
Invited Driver
If you are the victim of domestic violence and need to revoke remote vehicle access from the Primary Owner, submit a support inquiry. Select Ownership transfer > Transfer to a family member, then attach your supporting documentation with the submission. See below for the documentation you need to submit with your request.
A member of our Customer Support team will contact you within two business days of submission to confirm vehicle access has been revoked from the Primary Owner, or to request additional information.
Note: this reassigns digital ownership of the vehicle, but does not impact legal ownership.
Required support documents for your request include:
A document that includes your vehicle’s VIN (registration, proof of insurance, etc.)
Proof of legal right to possession through one of the following documents:
Vehicle title
Vehicle title + lease agreement in requester’s name
A court order awarding sole possession or ownership of a vehicle to the requester
Proof of marriage of the requester and vehicle owner at the time the vehicle was bought or leased
A written attestation that the requester has been a victim of domestic violence
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