Law Enforcement Data Request Guidelines
Rivian is committed to working with law enforcement agencies to keep our communities safe. Rivian reviews and responds to each law enforcement request received.
Rivian is committed to the privacy of our users’ data. Rivian stores and maintains user data as described in our Privacy Notice and Terms of Use. Rivian discloses information to law enforcement in accordance with applicable law, its Privacy Notice, and Terms of Use.
Where does Rivian accept service of legal documents?
U.S.A.
Rivian requires that all CIVIL legal documents (including, for example, complaints, summonses, subpoenas, and garnishment orders) be served on our registered agent for service of process, CT Corp.
For more information about service of process and third-party data requests, please see our Guidelines for Service of Legal Documents and Third-Party Data Requests.
Where does Rivian accept service of non-emergency law enforcement requests?
Rivian requires that law enforcement submit requests to Rivian’s law enforcement request team (“LERT”) Portal. Only law enforcement and government personnel authorized to obtain evidence in connection with official legal proceedings may use this channel (requests submitted by others via this Portal will be discarded). Legal process should be transmitted to Rivian using an official law enforcement or government email account and should include information sufficient to verify the requestor’s law enforcement identity (e.g., agency name and badge number).
The LERT Portal is the single most effective channel for service of law enforcement requests, as they will immediately be added to the queue facilitating prompt review and response. Law enforcement requests hand-delivered or mailed to Rivian offices risk significant delays in response time.
What legal process does Rivian require before producing data to law enforcement?
Rivian requires a valid subpoena, warrant, or court order issued in accordance with applicable law before processing law enforcement requests for information.
To be valid, a subpoena must:
be issued/signed by an appropriate authority, such as a judge or licensed attorney;
be dated;
adequately identify the subject customer or employee or vehicle (e.g., by VIN); and
provide a reasonable date and time to return the responsive materials, if applicable.
Additionally, requests that do not have a valid legal basis, are overbroad, vague, or otherwise inappropriate will be rejected.
To be valid, a search warrant must:
identify the person or property to be searched (Rivian);
identify any person or property to be seized (i.e., employee/customer account information and records or content);
state the warrant was issued upon a finding of probable cause;
designate the judge to whom the warrant must be returned;
be signed by a judge; and
be served on Rivian within 14 days of the date on which it was issued (for federal search warrants) or within the time frame specified for execution in the state from which the warrant was issued.
How does Rivian process and respond to requests?
If required by law to disclose data in response to a law enforcement request, Rivian will conduct a reasonable search and produce responsive data where applicable. Alternatively, Rivian may respond with objections that require curing and reissuing the defective subpoena. All valid subpoenas will be processed. Rivian reserves its rights to any legal remedy available.
Law enforcement requests for emergency assistance by Rivian
The LERT Portal may also be used to transmit emergency disclosure requests pursuant to 18 U.S.C. §§ 2702(c)(4). When submitting a request, law enforcement must certify that the request is, in fact, related to an emergency involving danger of death or serious physical injury that requires disclosure without delay of information relating to that emergency and that law enforcement is unable to obtain legal process in a timely manner.
Please provide direct contact information so that Rivian may follow up if clarification or additional information is required to respond to the emergency law enforcement request.
To submit an emergency disclosure request, law enforcement must:
Identify him/herself and provide information sufficient to verify the requestor’s law enforcement identity (e.g., agency name and badge number).
certify that they are authorized by law to obtain the requested records;
certify that the request is, in fact, related to an emergency involving danger of death or serious physical injury that requires disclosure without delay of information relating to that emergency;
certify that law enforcement is unable to obtain legal process in time to respond to the emergency; and
if required by law, follow-up with legal process.
