What if I don't live near a Service Center?
If you're an extended distance from the nearest Service Center, keep in mind that:
You may experience extended wait times when scheduling mobile service appointments
You’ll be expected to arrange transport and pick-up of your vehicle when requiring a Service Center visit
In cases where you need roadside assistance, you'll be towed to the nearest Rivian service location:
If the vehicle is both drivable and safe to operate, you’ll be expected to bring the vehicle in yourself or cover the costs for towing
If the vehicle is not drivable or safe to operate due to a warrantable issue, then Rivian will assess the best course of action and potentially cover the tow expense
Our Service team will work with you directly to review Rivian service location visits so that you’re aware of who will be responsible for vehicle transportation and associated costs. As we continue to expand our network of Service Centers, we’ll let you know when new locations open near you.
Additional considerations
For residents of Hawaii, you must pick up your vehicle at our delivery center in Honolulu.
For residents of Alabama, Alaska, Louisiana or New Mexico, any service needs that cannot be handled by mobile technicians will require transporting your vehicle out of state.
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