Why is Rivian charging for towing to service appointments?
Whenever possible, Rivian provides vehicle service through mobile appointments where a service technician travels to you. If service needs are more extensive, vehicles are brought to a nearby Rivian Service Center.
When an owner’s R1T or R1S is inoperable or cannot safely be driven due to an issue covered under warranty, Rivian covers the costs of towing to a Service Center. When the vehicle can be safely driven, we ask that our customers both drop off and pick up their Rivian at the nearest Service Center. In these instances, if you choose for the vehicle to be towed, we'll coordinate with a towing company that’s been provided our towing guide and training materials. When we arrange towing on your behalf, we simply add the cost to your work order and pass it through to the third-party towing company.
We also continue to offer alternative transportation options while your Rivian is being serviced.
You can always contact our Service Team to learn more.
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