Why did Rivian discontinue the Explore Package?
In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans.
When we initially launched our vehicles, we planned to offer two packages, Adventure and Explore, to offer more variety to our customers. The Explore Package was designed as our entry price option and it was our expectation that many customers would choose it. However, to date, only a small percentage of our customers have chosen this configuration with the vast majority selecting Adventure.
By focusing on the Adventure Package, we’re able to streamline our supply chain and ultimately deliver vehicles more quickly.
What are my options?
Reconfigure to Adventure Package
Cancel your preorder
How do I reconfigure to Adventure Package?
Visit your account page and make your new selections. Once you’ve updated your configuration, we’ll provide a new delivery window estimate as soon as it’s available.
Please note that switching from Explore to Adventure will not automatically result in earlier delivery timing.
What happens if I do nothing?
If you haven’t reconfigured by September 1, we’ll remove your preorder from our production queue until you’ve updated your configuration. Your preorder date will be stored, and you'll be able to configure through your Account Page when you’re ready.
As a reminder, until you update your configuration, we will not be able to provide you with a delivery window estimate.
How do I cancel my preorder?
You can cancel your preorder through your account page or by contacting the Customer Engagement Center.
If I signed a binding order agreement but want to cancel my order because of this update, will I receive a full refund?
Through September 16, any Explore customer who would like to cancel their order and receive a full refund may do so. Because we no longer plan to produce the vehicle you had configured when signing the binding order agreement, we will agree to terminate that agreement and refund your full deposit amount. Your binding order agreement cannot be reinstated.
Please contact the Customer Engagement Center if you’d like to pursue this option.
If I cancelled my order because of this update but would like to reinstate it, can I restore my preorder?
Through September 16, any Explore customer who cancels and then decides to return to Rivian will be able to reinstate their preorder. This means both the preorder date and pricing associated with your canceled preorder will be honored upon reinstatement.
If you’d like to reinstate your preorder and meet the requirements above, please place a new reservation and then contact the Customer Engagement Center.
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